Solange Kosberg
Irvine
Summary
Dedicated Assistant Community Manager with 8 years of progressive experience in property management, known for strengthening resident relationships, reducing delinquency, and supporting successful community operations across properties of 200+ units. Skilled in team collaboration, financial oversight, and delivering exceptional customer service. Relocating from Miami back so Southern California.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Atlantic Residential
07.2024 - Current
- Managed tenant communication, addressing concerns and enhancing community satisfaction.
- Assisted in budget preparation, monitoring expenses to support financial planning and operational efficiency.
- Organized resident events, fostering community engagement and strengthening relationships among tenants.
- Conducted property inspections, identifying maintenance needs to uphold safety standards and enhance property value.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Conducted property tours, effectively showcasing amenities and addressing prospective tenant inquiries.
Assistant Community Manager (744 Units)
Irvine Company Apartment Communities
03.2022 - 06.2024
- Assisted in managing resident relations, addressing inquiries and concerns promptly
- Supported the Resident Relations team, providing bi-weekly 1:1 coaching sessions to support professional growth, improve performance, and foster a positive team culture
- Led daily huddles to align on goals, share updates, and reinforce company standards and service excellence
- Performed weekly operational audits, ensuring compliance with company policies and achieving consistently high audit scores
- Lead and support our onsite resident services team and maintenance
- Collaborated closely with the Community Manager to drive property performance, operational efficiency, and resident satisfaction
- Served as Lead Captain for KPI program team for the KPI Program, overseeing PSI, PQI, and other performance metrics to ensure targets were met or exceeded
- Completed monthly profit/loss reports identifying opportunities to maximize revenue and control expenses
- Ledger management to include adding/waiving fees and process company invoicing
- Complete delinquency review, accounting month-end and process evictions according to company policy
Assistant Community Manager (306 Units)
Irvine Company Apartment Communities
12.2019 - 03.2022
- Communicate with all verticals to meet our community's goals and expectations so we can uphold exceptional customer satisfaction
• Supervise and assist the team to ensure completion of daily tasks
• Increased resident morale by planning resident appreciation touchpoints - Performed monthly inspections of the property, buildings, common areas, and vacant units for the quality assurance
• Assisted in completing monthly profit and loss reports
• Leading 15 month Construction project - Worked with the entire team to implement new policies and procedures for all the changes brought by pandemic
• Stay well informed with all the new policies and programs to ensure residents receive proper assistance and guidance from our team
• Gained tenant satisfaction by assisting the leasing process, processing move-ins, executing renewals and handling move-outs
• Work with the team to ensure compliance with audits and stay
knowledgeable on ICAC policy/procedures - Assist with achieving financial goals by closing renewals and transfers, participating in leasing goals, and communicating the value of our communities to reduce turnover
Community Relations Representative (900 Units)
Irvine Company Apartment Communities
05.2017 - 12.2019
- Engage with residents and prospects with stellar customer service
- Utilize strong organizational skills to communicate with maintenance team and vendors to process final account statements
- Assist with delinquency and monthly 3-day pay or quits
- Promote positive, proactive resident interactions to make the rental living experience of the highest quality
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Assists residents with the move-in and move-out process as needed.
- Performs resident retention calls according to guidelines currently in place
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
- Process resident applications, lease documents and related paperwork as needed.
- Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)
Maintenance Coordinator
Irvine Company Apartment Communities
06.2019 - 10.2019
- Communicate with residents regarding MSR completions
- Manage the remediation process, including coordinating and communicating with vendors and residents throughout the entire process
- Communicate to residents when preventative maintenance is taking place, and last minute emergency maintenance notifications
- Submit incident reports and keep contact with the risk management when needed
- Assist with scheduling and completing pre-move out inspections
- Manage maintenance related escalations
- Walk units to ensure turnover services are on track
- Create purchase orders for all turnover services, in constant communication with vendors
- Manage the move out process and maintenance dispatch board
Front Office Agent
Trump National Doral
04.2015 - 04.2017
- Clearly communicate with guests regarding hotel information, emergencies, and guest requests
- Respond to questions and concerns about our services and escalate calls appropriately
- Followed up with issues to ensure resolution within timely manner and communicated solutions to customers as necessary
- Providing a five-star welcome and departure experience to each guest
- Maintain knowledge of all processes/policies of the hotel
Education
High School Diploma -
Ronald Reagan Senior High School
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Meticulous and Detail-Oriented
- Fluent in English, Portuguese, and Spanish
- Customer Oriented
- Attention to Detail
- Organized
- Embraces Teamwork
- Operations Management
- Financial Reporting
Timeline
Assistant Community Manager
Atlantic Residential
07.2024 - Current
Assistant Community Manager (744 Units)
Irvine Company Apartment Communities
03.2022 - 06.2024
Assistant Community Manager (306 Units)
Irvine Company Apartment Communities
12.2019 - 03.2022
Maintenance Coordinator
Irvine Company Apartment Communities
06.2019 - 10.2019
Community Relations Representative (900 Units)
Irvine Company Apartment Communities
05.2017 - 12.2019
Front Office Agent
Trump National Doral
04.2015 - 04.2017
Associate of Arts -
Miami Dade College
High School Diploma -
Ronald Reagan Senior High School
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