Sarah Ball

Orillia,Canada

Summary

Dynamic and results-driven retail leader with over 18 years of progressive experience in multi-store management, team development, and operational excellence. Proven track record of driving sales growth, improving operational efficiency, and leading crossfunctional teams across diverse retail environments. Adept at strategic planning, talent acquisition, and performance optimization. Passionate about delivering exceptional customer experiences and aligning store performance with corporate goals. Known for hiring and training talent that has gone on to earn promotions into management roles, contributing to long-term organizational success.

Overview

years of professional experience

Work History

Sales Manager / Multi-Store Manager

Wireless Etc. - Glentel

Orillia, Canada

04.2019 - Current

Oversaw operations for multiple store locations including Newmarket, Orillia and Peterborough, ensuring alignment with corporate standards and performance goals
Led recruitment, onboarding, and training of new employees across Ontario, fostering high-performing teams leading to internal promotions of employees to MIT/Manager positions
Conducted inventory and operational audits across GTA stores, improving compliance and reducing shrink
Managed daily operations within Costco, driving consistent sales growth
Implemented performance improvement plans and coaching strategies to elevate team productivity and morale
Assisted in pilot projects to enhance operational efficiency and new products and operations

Owner

Abby's Amazon

, Canada

01.2018 - Current

Founded and operate a small business specializing in all-natural pet treats and products
Attend trade shows and community events across Ontario to promote brand awareness and customer engagement
Employ 2-4 part-time staff on a vendor basis, managing scheduling, training, and performance
Collaborate with local farmers and vendors to source Canadian ingredients and maintain a low carbon footprint
Oversee product development, marketing, and sales operations to ensure quality and sustainability
Assist local shelters and pet charities

Assistant Store Manager

Sport Chek

, Canada

01.2007 - 01.2023

Directed operations across multiple departments, including inventory, loss prevention, merchandising, and customer service
Spearheaded pilot projects to enhance operational efficiency and store layout strategies
Played a key role in store renovations, expansions, and grand re-openings
Recognized with multiple customer service and sales awards for outstanding performance
Supported regional initiatives by traveling to underperforming stores to elevate standards and train staff

Education

Veterinary Technician Program -

Penn Foster

Visual and Creative Arts Program - Courses in English and Computer Applications

Sheridan College

Oakville, ON

Skills

Multi-Store Operations Management
Team Leadership and Development
Recruitment and Training
Inventory and Audit Compliance
Sales Strategy and Execution

Customer Experience Optimization
Visual Merchandising
Loss Prevention
Strategic Planning
Cross-Functional Collaboration

References

Available upon request

Community Engagement And Volunteer Work

Jump Start Charities
SickKids Foundation Events
Grey Bruce Animal Shelter
Dog Guide Charities
Comfie Cat Shelter

Timeline