Sarah Al-obaidi
Edmonton,Alberta
Summary
Accomplished Branch Manager with a proven track record at Cashco Financial, enhancing customer satisfaction and streamlining operations.
Expert in Branch Operations Management and fostering customer relationships, demonstrated through improved service quality and efficient staff supervision.
Skilled in financial services and staff management, consistently exceeding performance objectives.
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
12
12
years of professional experience
Work History
Branch Manager
Cashco Financial
02.2020 - 07.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Managed approximately 30 incoming calls, emails and one -on -one customers.
Translator and Interpreter
Sammis Immigration Services/ Catholic Social
09.2012 - 03.2020
- Translated documents from English to Arabic.
- Provided verbal summaries of non-English documents for immediate use.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Assistant Store Manager
Cash Canada
07.2015 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Medicine Hat Collage
Medicine Hat, AB06.2011
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Staff Management
- Cash Handling
- Staff Supervision
- Sales management
- Interviewing and Hiring
- Banking
- Financial Services
- Loan Documentation
Languages
Arabic
Native or Bilingual
Timeline
Branch Manager
Cashco Financial
02.2020 - 07.2024
Assistant Store Manager
Cash Canada
07.2015 - 04.2019
Translator and Interpreter
Sammis Immigration Services/ Catholic Social
09.2012 - 03.2020
High School Diploma -
Medicine Hat Collage
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