Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Responsible for providing professional and pro-active service for corporate clients across their day-to-day business. This entails close co-ordination / interaction with business partners (Cash Operations, Sales, Implementation, and Relationship Managers)
Responsible for preparing various MIS business reports on monthly and daily basis for Trade Finance and Corporate Cash Management
Client service contact and escalation point for providing solutions to client inquiries, managing & resolving issues and complaints to meet the needs of clients, thereby ensuring client satisfaction
Marketing Executive
Admail Connection
2010.10 - 2011.03
Marketing personnel responsible for achieving sales growth objectives through well devised marketing plans and strategy
Responsible for devising creative reader content, reviewing final edit and publishing of the magazine
Responsible for preparing sales strategy to increase the number of ads in the magazine
Acting as a liaison between the client and creative team ensuring ad quality and placement is maintained
Identifying key potential customers to achieve specified targets
Initiated strategies to retain new and old customers, building the image of the magazine
HR Executive Assistant
Narejo Human Resources
2010.05 - 2010.09
Human Resources personnel assisting on outsourced HR consulting projects, training activities and recruitment for multinational and local companies
Collaboratively worked with the content team for devising creative reader content for the HR reader's HRtoolkit
Responsible for reviewing final edit, review and publishing of the magazine
Education
MBA - Marketing And HR
Bahria University
Karachi, Pakistan
09.2009
BBA - Commerce And Business Administration
Karachi University
Karachi, Pakistan
05.2007
Skills
Customer Service
Communication
Problem-solving abilities
Customer Relationship Management (CRM)
Detail Oriented
Compliance
MS Office
Business Administration
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Deutsche Bank AG
2011.03 - 2015.12
Marketing Executive
Admail Connection
2010.10 - 2011.03
HR Executive Assistant
Narejo Human Resources
2010.05 - 2010.09
MBA - Marketing And HR
Bahria University
BBA - Commerce And Business Administration
Karachi University
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