Sarah Ahmad
Guelph,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Deutsche Bank AG
03.2011 - 12.2015
- Handle daily queries / transactions relating to Cash Products / Operations / Trade
- Responsible for providing professional and pro-active service for corporate clients across their day-to-day business. This entails close co-ordination / interaction with business partners (Cash Operations, Sales, Implementation, and Relationship Managers)
- Responsible for preparing various MIS business reports on monthly and daily basis for Trade Finance and Corporate Cash Management
- Client service contact and escalation point for providing solutions to client inquiries, managing & resolving issues and complaints to meet the needs of clients, thereby ensuring client satisfaction
Marketing Executive
Admail Connection
10.2010 - 03.2011
- Marketing personnel responsible for achieving sales growth objectives through well devised marketing plans and strategy
- Responsible for devising creative reader content, reviewing final edit and publishing of the magazine
- Responsible for preparing sales strategy to increase the number of ads in the magazine
- Acting as a liaison between the client and creative team ensuring ad quality and placement is maintained
- Identifying key potential customers to achieve specified targets
- Initiated strategies to retain new and old customers, building the image of the magazine
HR Executive Assistant
Narejo Human Resources
05.2010 - 09.2010
- Human Resources personnel assisting on outsourced HR consulting projects, training activities and recruitment for multinational and local companies
- Collaboratively worked with the content team for devising creative reader content for the HR reader's HRtoolkit
- Responsible for reviewing final edit, review and publishing of the magazine
Education
MBA - Marketing And HR
Bahria University
Karachi, Pakistan09.2009
BBA - Commerce And Business Administration
Karachi University
Karachi, Pakistan05.2007
Skills
- Customer Service
- Communication
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Detail Oriented
- Compliance
- MS Office
- Business Administration
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Deutsche Bank AG
03.2011 - 12.2015
Marketing Executive
Admail Connection
10.2010 - 03.2011
HR Executive Assistant
Narejo Human Resources
05.2010 - 09.2010
MBA - Marketing And HR
Bahria University
BBA - Commerce And Business Administration
Karachi University
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