Sara Saulnier
Pincher Creek,AB
Summary
Outgoing employee with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Manager
Walmart
Pincher Creek, Alberta
04.2024 - 06.2025
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front Desk Receptionist
Heritage Inn and Convention Centre
Pincher Creek, AB
12.2021 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Housekeeping Room Attendant
Heritage Inn and Convention Centre
Pincher Creek, AB
07.2017 - 12.2021
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Inspected all assigned rooms upon completion of cleaning duties.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Communicated effectively with team members about daily assignments and task progress.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
High School Diploma -
St. Michael's School
Pincher Creek, AB06.2019
Skills
- Appointment Confirmation
- Mail Distribution
- Cash Handling
- Correspondence Typing
- Customer Service
- Verbal and Written Communication
- Time Management
Timeline
Cashier/Customer Service Manager
Walmart
04.2024 - 06.2025
Front Desk Receptionist
Heritage Inn and Convention Centre
12.2021 - 04.2024
Housekeeping Room Attendant
Heritage Inn and Convention Centre
07.2017 - 12.2021
High School Diploma -
St. Michael's School