Sara Viaje
Burnaby ,BC
Summary
A proactive team player and policy coverage expert, I excelled at HUB International Limited by enhancing customer satisfaction and streamlining claim processes. Leveraging excellent communication skills and top-rated sales performance, I significantly improved client relationships and operational efficiency. My adeptness at complaint resolution and insurance product education sets me apart.
Overview
12
12
years of professional experience
Work History
Auto Insurance Broker Level 2
HUB International Limited
09.2014 - 02.2024
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Worked with different insurance companies such as Aviva, Intact and Family
Delivery Appointment Booker
Same Day
09.2011 - 05.2014
- Improved overall customer satisfaction by efficiently managing reservations and bookings.
- Assisted in resolving customer issues promptly, ensuring a positive resolution that maintained client loyalty.
- Streamlined booking procedures, reducing time spent on administrative tasks.
Education
Alpha Secondary School
Burnaby, BC2003
Skills
- Proactive team player
- Driven
- Policy coverage expert
- Top-rated sales performance
- Prospecting skills
- Complaint handling and resolution
- Excellent communication skills
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Auto Insurance Broker Level 2
HUB International Limited
09.2014 - 02.2024
Delivery Appointment Booker
Same Day
09.2011 - 05.2014
Alpha Secondary School
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