Lauren Tisch
Dawson Creek,BC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Auto Insurance Broker
HUB International
07.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Calculated quotes and educated potential clients on insurance options.
- Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
Teacher
School District 59
09.2012 - 05.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Customer Service Representative
Dawson Creek Golf Course
07.2013 - 09.2013
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Front Desk Agent and Switchboard
Predator Ridge Resort
04.2009 - 10.2011
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Education - Education
UBC Okanagan
04.2010
Bachelor of Arts - English
UBC Okanagan
04.2005
Skills
- Proactive team player
- Driven
- Excellent communication skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Multi-line telephone operation
- Customer service
- Licensed insurance agent
- Auto insurance
- Relationship building
- Critical thinking
- Public speaking
- Conflict resolution
- Technology integration
Languages
English
Native or Bilingual
Timeline
Auto Insurance Broker
HUB International
07.2024 - Current
Customer Service Representative
Dawson Creek Golf Course
07.2013 - 09.2013
Teacher
School District 59
09.2012 - 05.2024
Front Desk Agent and Switchboard
Predator Ridge Resort
04.2009 - 10.2011
Bachelor of Arts - English
UBC Okanagan
Bachelor of Education - Education
UBC Okanagan
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