Sara Preston
Fort Saskatchewan,AB
Summary
Experienced hearing support professional well-versed in maintaining good business practices while helping clients improve hearing. Licensed in Alberta through the College of Hearing aid Practitioners of Alberta with 12 years of experience. Effective at satisfying patient needs, keeping thorough records and improving revenue by applying a hardworking and diligent mentality. Knowledgeable about documenting treatments, scheduling appointments, and managing administrative needs. Well-versed in treatment standards and the latest devices for hearing loss.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hearing Aid Practitioner
Costco Wholesale Hearing Aid
Edmonton, Alberta
09.2012 - Current
- Conducted hearing tests, including air conduction, bone conduction, speech discrimination and speech reception threshold tests.
- Interpreted audiograms and other diagnostic test results to determine best course of treatment and recommended appropriate types of hearing aids.
- Explained government coverage options for purchasing a new device or repairing an existing one.
- Counseled patients on communication strategies that can help them adjust to living with a disability.
- Maintained accurate records of patient data, such as medical history, test results and treatment plans.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Admin/Hearing Aid Practitioner
Hearatlast
Edmonton, Alberta
03.2011 - 09.2012
- Answered phones, scheduled appointments, and provided general information to callers.
- Maintained a filing system for patient records and orders.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Programmed digital hearing aids according to patient needs.
- Provided counseling services to help families adjust to life after diagnosis of a hearing impairment.
- Troubleshot technical issues with advanced technology products such as hearing aids and other assistive listening devices.
Customer Service and Administrative Work
Ferguson Family Hearing Centre
Edmonton, Alberta
11.2010 - 07.2011
- Provided administrative support to clinical staff as needed.
- Answered phones, scheduled appointments, and provided general information to callers.
- Updated patient accounts and information daily.
- Maintained a filing system for patient records and physician orders.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Troubleshot dead or weak hearing aids to determine how to proceed with the repair.
Education
Hearing Aid Practitioner Diploma, Hearing Aid Practitioner Program -
Grant Macewan University
01.2011
Certificate of graduation, Online Hearing Aid Program -
International Hearing Society
01.2011
High School Diploma -
Rosetown Central High school
01.2003
Skills
- Hearing Aid Fitting
- Patient Care and Counseling
- Maintenance and Repairs
- Adaptability and Flexibility
- Problem-Solving Abilities
- Teamwork and Collaboration
- Testing and Dispensing Protocols
- Business and Sales Understanding
- Documentation with Attention to Detail
- Active Listening
- Time Management Abilities
- Professionalism
Certification
- College of Hearing Aid Practitioners of Alberta, CHAPA member in good standing since 2011
- National Board Certified in Hearing Instrument Sciences, Board certified in hearing instrument sciences since 2013
References
Available upon request
Timeline
Hearing Aid Practitioner
Costco Wholesale Hearing Aid
09.2012 - Current
Admin/Hearing Aid Practitioner
Hearatlast
03.2011 - 09.2012
Customer Service and Administrative Work
Ferguson Family Hearing Centre
11.2010 - 07.2011
Hearing Aid Practitioner Diploma, Hearing Aid Practitioner Program -
Grant Macewan University
Certificate of graduation, Online Hearing Aid Program -
International Hearing Society
High School Diploma -
Rosetown Central High school
- College of Hearing Aid Practitioners of Alberta, CHAPA member in good standing since 2011
- National Board Certified in Hearing Instrument Sciences, Board certified in hearing instrument sciences since 2013
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