Tracey Leishman
Lethbridge,AB
Summary
Dynamic Registered Hearing Aid Practitioner with a proven track record at HearingLife, excelling in patient care and hearing aid programming. Enhanced patient satisfaction through effective communication and problem-solving skills, while implementing evidence-based practices. Committed to fostering teamwork and maintaining meticulous documentation to ensure compliance and optimal patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Hearing Aid Practitioner
HearingLife
Lethbridge, AB
01.2023 - 02.2026
- Conducted comprehensive hearing assessments to determine patient needs and appropriate solutions.
- Collaborated with audiologists to develop tailored treatment plans for clients.
- Educated patients on hearing device usage, maintenance, and troubleshooting techniques.
- Assisted in fitting and programming hearing aids to ensure optimal performance and comfort.
- Maintained accurate patient records, ensuring compliance with industry standards and regulations.
- Supported the implementation of new technologies to enhance patient care delivery processes.
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
Customer Service Adinistrator
HearingLife
Lethbridge, AB
04.2010 - 01.2023
- Streamlined processing of customer inquiries to enhance resolution efficiency.
- Managed appointment scheduling using proprietary software to optimize client flow.
- Assisted in training new staff on customer service protocols and system usage.
- Developed and maintained detailed records of customer interactions for accurate follow-up.
- Collaborated with audiologists to streamline communication and enhance patient experience.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Education
Emergency Communication And Response - Emergency Communication And Response
Medicine Hat College
Medicine Hat, ABAssociate Degree - HEARING AID PRACTITIONER COURSE
Macewan University
Edmonton05-2021
Skills
- Hearing aid verification
- Hearing aid maintenance
- Pure tone audiometry
- Patient care
- Assistive listening devices
- Documentation skills
- Office management
- Patient counseling
- Recordkeeping requirements
- Testing procedures
- Aural rehabilitation
- Speech audiometry
- Noise protection
- Hearing aid accessories
- Audiological examinations
- Hearing aid repairs
- Earmold impressions
- Hearing support devices
- Bluetooth technology
- Hearing aid troubleshooting
- Hearing aid programming
- Hearing aid fitting
- Real ear measurement
- Dispensing protocols
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
Languages
English
Full Professional
Certification
- NBC-HIS
- CHAPA
Timeline
Registered Hearing Aid Practitioner
HearingLife
01.2023 - 02.2026
Customer Service Adinistrator
HearingLife
04.2010 - 01.2023
Emergency Communication And Response - Emergency Communication And Response
Medicine Hat College
Associate Degree - HEARING AID PRACTITIONER COURSE
Macewan University