Sara Monica
SUDBURY,ON
Summary
Dynamic professional with a strong background in customer service and event planning. Known for calmness under pressure and effective communication, ready to enhance guest experiences and support team efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager/Server
FireHouse Bar & Grill
Greater Sudbury, Ontario
01.2022 - Current
- Provide excellent customer service to enhance guest dining experiences.
- Coordinate with kitchen staff to ensure timely & accurate food delivery.
- Collaborated with all team members to support busy service periods for both FOH & BOH.
- Operate POS terminals to input orders, split bills, and calculate totals.
- Greet customers, answer questions, and recommend specials and add-on menu items to increase sales.
- Create menus (both food & drink) for seasonal events, private events and catering contracts.
- Plan, organize & execute private parties, events & catering.
911 Dispatcher
Greater Sudbury Police
Greater Sudbury, Ontario
12.2020 - 10.2023
- Managed emergency calls, prioritizing incidents based on urgency and severity.
- Operated communication systems to efficiently relay critical information to first responders.
- Maintained accurate records of calls and responses for operational review.
- Collaborated with law enforcement and agencies to develop effective response strategies.
- Trained new dispatchers on protocols and communication equipment to ensure operational readiness.
- Monitored radio traffic for updates and additional emergency information.
Emergency Communications Officer
Alberta Health Services
Edmonton, Alberta
03.2015 - 12.2020
- Coordinated emergency response communications during critical incidents, enhancing information flow across healthcare facilities.
- Coordinated deployment of personnel and equipment for emergency response, ensuring timely and effective resource allocation.
- Utilized mapping software programs to assist responders in navigating scene locations.
- Provided emergency call-takers with guidance and assistance in the resolution of difficult calls.
- Maintained detailed records of communications, facilitating operational reviews and audits.
- Reviewed recordings of previous calls to provide feedback on performance issues or areas needing improvement.
Manager/Restaurant Server
Tony Roma's
Edmonton, Alberta
05.2012 - 09.2019
Education
Bachelor of Arts - Sociology & Women's Studies
Laurentian University
Greater SudburyGraduate Course - Medical Terminology/ Emergency Comm & Response
Macewan University
EdmontonEarly Childhood Education
Cambrian College of Applied Arts And Technology
Greater SudburySkills
- Point of sale operation
- Food safety compliance
- Menu design
- Event planning
- Upselling techniques
- Customer feedback management
- Customer service
- Tableside etiquette
- Communication efficiency
- Calm under pressure
Certification
- Smart Serve Ontario
- Work Site Safety
- Food Safety Certificate
- EMD Certified Medical Dispatch International Academy Of Medical Dispatch
- ROC-A Government Of Canada Restricted Operator Certificate with Aeronautical Qualification
- CPR/AED/HCP St. Johns For Health Care Providers
- Critical Incident Response Training Transport Canada
- Personalities In the Workplace Canadian Management Centre
- Leading Workforce Generations Canadian Management Centre
- Onboarding & New Hire Development and Success Canadian Management Centre
Timeline
Bartender Shift Manager/Server
FireHouse Bar & Grill
01.2022 - Current
911 Dispatcher
Greater Sudbury Police
12.2020 - 10.2023
Emergency Communications Officer
Alberta Health Services
03.2015 - 12.2020
Manager/Restaurant Server
Tony Roma's
05.2012 - 09.2019
Bachelor of Arts - Sociology & Women's Studies
Laurentian University
Graduate Course - Medical Terminology/ Emergency Comm & Response
Macewan University
Early Childhood Education
Cambrian College of Applied Arts And Technology