DENVER BURGESS

• General Decision Making: Able to make sound judgements about what to do in a difficult situation, even when the supervisor is not present
• Strong conflict resolution skills
• Adaptable: Can easily adjust to a new task and/or environment, co-workers, situations, routines
• Resourceful: Thinks of new, creative and different ways to do things when there are no obvious solutions available
• Proficient with Toast POS & backend operations
• Adapted easily to computer program used in-store for food orders and seating
• Cash Handling
• Enthusiastic up-seller; participated in up-selling competitions regularly
• Answered customer phone call orders, took orders in-house, resolved discrepancies
• Experience handling Valley Eats & Doordash take-out orders as well as using the tablet system
• Assisted in maintaining the stores cleanliness (sweeping, mopping, cleaning and setting tables for service, serving stations, beer and dip fridges, restocking of products)
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Front of House Manager

• Scheduling
• Ordering and returns for beer/ liquor/ non alcoholic items for Westwinds & Best Western Hotel
• Inventory and rotation
• FIFO
• Back operations of MICROS POS System
• Proficient with Microsoft Word, Excel, Outlook, Microsoft Teams, Micros, Oracle, Simphony POS Systems
• Oversaw all daily duties/ checklists in Westwinds- followed up with staff
• Performed staff evaluations/ performance reviews
• Open & Closing restaurant/ on call
• Hiring/ On-boarding staff
• Ensuring customer retention/ de escalation
• Labour
• Photography for Westwinds Restaurant as well as advertisement/ social media management

June 2022-September 2023

Banquet/Wedding & Events Supervisor

• Executed set up and tear down of all weddings and events in Best Western Pembroke for 2022-2023
• Delegated tasks to staff for events
• Oversaw/ supervised timings for events- assured staff were up to task at hand
• Cash bar/ cash handling- made sure til balanced- dealt with accounts receivable
• Hiring/ On-boarding staff
• Working hand in hand with Weddings and Events Coordinator as well as vendors (Crazy Beautiful Dresses, Fleurish, Chris Cooper) maintenance crew, property manager & bride and grooms.
• Bartending as well as serving all events- plated dinners for 200 people, lobby- cocktail hours, passed appetizers, open bars, cash bars, buffets, events for Winter Games as well as many others within the community- Jason Blaine Charity Golf Event, Christmas Parties (Small Business, Steelworkers Union, CNL, Hyundai Pembroke), Anniversaries, Children’s Birthday Parties, Retirement Parties, 20 Weddings, New Years Eve Gala, Christmas & Thanksgiving Buffets for Westwinds.
• Member of Social Committee
• Trained staff on best practices for achieving operational excellence.
• Coordinated team efforts, resulting in streamlined processes and increased efficiency.
• Led team to ensure timely completion of projects and maintained high-quality standards.

• Greeted, sat and maintained a section of customers promptly with focused attention to customer needs in restaurant.

• Maintained phone lines for take out and curbside pickup orders on counter as cashier.

Goes above and beyond the 10 steps of service to assure guests are satisfied.

• Proficient in Maître’D POS System.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.