SARA-MARIE LAMOUREUX
Brinston,ON ,ON
Summary
Dedicated and skilled professional with expertise in crisis intervention, behavioral support, and conflict resolution. Strong ability to de-escalate challenging situations , provide individualized care, and foster a structured and supportive environment. Proven leadership experience in training, mentoring and maintaining a positive atmosphere. Passionate about improving the quality of life for individuals through patience, empathy and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Dundas Manor Long-Term Care Home
09.2023 - Current
- Implemented care plans tailored to individual needs, ensuring dignity and respect.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Responded to personal expressions with de-escalation techniques and problem-solving strategies
- Maintained accurate records and collaborated with registered staff to ensure comprehensive care
Resident Aide
Dundas Manor
02.2022 - 09.2023
- Provides physical support to PSWs in all daily tasks which includes ambulation, transfers, lifts
- Prioritize and distribute workload efficiently
- Demonstrates respect for resident choice, privacy and confidentiality
- Knowledgeable of infection control guidelines
- Provides care to residents under the guidance of registered staff
- Assists with resident hygiene, optimal functioning, well-being, feeding and elimination
- Dispense nourishment, accommodating resident's preferences while following diverse meal plans which includes being cognizant of allergies
- Understanding and experience working with palliative residents
- Respected the privacy and preferences of each resident and guest
Swing Manager
McDonalds
04.2005 - 02.2022
- Extensive experience handling escalated client concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Successfully incorporated new service and team management strategies to boost profit margins while maintain/providing excellent guest services
- Balancing of cash registers, reconciled transactions and deposits to bank
- Monitored production levels to reduce waste optimizing profit
- Motivated staff to perform at peak efficiency and quality
- Enforced safety protocols
- Performed administrative duties such as; Managing work schedules; Answering the phone; Scheduling orientations and interviews
- Etc
Education
PSW Program -
Willis College
Ottawa, ON07-2023
GED -
T.R.Leger
06.2010
Skills
- Strong Communication & Advocacy
- Operations Management
- Positive and Adept Leadership & Training Skills
- Time Management & Risk Management
- Excellent Problem Solving Skills
- Collaborative and Team Oriented
- Adaptability & Critical Thinking
- Health and Safety Compliance
Certification
- Red Cross CPR certified
- WHIMIS - Safecheck Workplace Safety certified
Timeline
Personal Support Worker
Dundas Manor Long-Term Care Home
09.2023 - Current
Resident Aide
Dundas Manor
02.2022 - 09.2023
Swing Manager
McDonalds
04.2005 - 02.2022
GED -
T.R.Leger
PSW Program -
Willis College
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