SARA LEE RONDA
Mississauga,ON
Summary
Driven and versatile retail leader with over 7 years of experience in fast-paced, high- volume retail environments. Currently serving as Assistant Sales Lead at Hudson's Bay, supporting store-wide operations across 3 levels and directly involved in managing over 160 team members. Proven track record in floor leadership, associate coaching, customer service, operational excellence, and loss prevention. Passionate about team development and building strong store culture through collaboration and accountability. Known for being reliable, hands-on, and performance- driven-ready to contribute as an Assistant Manager or Store Manager in a growth- focused company.
Overview
5
5
years of professional experience
Work History
Assistant Sales Lead
Hudson's Bay
01.2024 - Current
- Provided direct leadership to over 160 employees, supporting associates and team leads with sales guidance, customer issues, and operational tasks.
- Acted as a floor support across three departments: Home & Men's Basics (3rd floor), Beauty & Fragrance (main floor), and Ladies wear & Kids (lower level)
- Adapted to daily needs and priorities.
Sales Lead / Key Holder
Call It Spring
04.2023 - 10.2024
- Trained over 20 employees, supporting associates and team leads with sales guidance, customer issues, and operational tasks.
- Responsible for opening and closing the store, including setting up displays, organizing merchandise, and managing cash handling procedures.
- Set sales targets and key performance indicators (KPIs) for the team.
- Worked on prospecting new leads and managing key customer relationships.
- Oversaw cash register operations, accurately processing cash transactions and maintaining drawer management.
- Collaborated with team members to meet sales targets and improve store performance through effective customer service strategies.
Sales Associate and Cashier
Zara
04.2021 - 06.2022
- Provided exceptional customer assistance at checkout, handling sales, returns, and inquiries to ensure customer satisfaction.
- Supported inventory control by restocking merchandise and assisting in maintaining accurate inventory records.
- Maintained cleanliness and organization of the sales floor and cash wrap area, contributing to a welcoming shopping environment.
- Engaged customers with product knowledge and current fashion trends, enhancing their purchasing decisions.
Cashier and Sales Associate
Winners
03.2020 - 06.2021
- Managed cashier responsibilities, including accurate transaction processing and maintaining cash drawer integrity.
- Delivered high-quality customer service by greeting and assisting customers with purchases, returns, and inquiries.
- Facilitated fitting room operations by monitoring merchandise and ensuring timely returns to the sales floor.
- Contributed to a positive team environment by actively participating in store maintenance and merchandising projects.
Education
Diploma -
Brayan College
Mississauga, ON05-2015
High School Diploma -
Vladimir Lenin Highs School
Holguin, Cuba04-2013
Skills
- Customer Experience & Complaint Resolution
- Sales Coaching & Goal Execution
- Retail Store Operations (Opening/Closing)
- Team Leadership & Performance Management
- Health & Safety Compliance
- Promotional Planning & Execution
- Training, Onboarding & Development
- Inventory Control & Loss Prevention
- Bilingual: English & Spanish
- Relationship Management
- Time Management
- Problem Solving
- Organizational Skills
- Attention to Details
- Interpersonal Skills
- Multitasking
- Collaboration
- Cash Handling
- Adaptability
Technical Skills
- Microsoft Office Suite
- KPI Tracking & Report Analysis
- Point of Sale (POS) Systems
- Inventory Management Software
- Data Entry Systems
- Inventory Control Systems
- Scheduling Software
- Cash Register Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Sales Lead
Hudson's Bay
01.2024 - Current
Sales Lead / Key Holder
Call It Spring
04.2023 - 10.2024
Sales Associate and Cashier
Zara
04.2021 - 06.2022
Cashier and Sales Associate
Winners
03.2020 - 06.2021
Diploma -
Brayan College
High School Diploma -
Vladimir Lenin Highs School
Similar Profiles
Sudha Parimalam ASudha Parimalam A
Subject Matter Expert at Hudson's Bay Company pvt ltd.Subject Matter Expert at Hudson's Bay Company pvt ltd.
Dallas LuscombeDallas Luscombe
Inventory Control Clerical at Hudson's BayInventory Control Clerical at Hudson's Bay
Ali AbdulekaderAli Abdulekader
Assistant Manager at Hudson's BayAssistant Manager at Hudson's Bay