Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Walid Ferej

Toronto,ON

Summary

Experienced claims and operations professional with over 15 years in the automotive collision repair and insurance industries. Expertise in estimating, claims processing, settlements, and fraud detection, with a deep understanding of insurer requirements. Skilled in collaborating with adjusters and ensuring efficient, accurate claims resolutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Team Lead

CSN Avenue Collision & 427 Auto
Toronto, Canada
07.2023 - Current
  • Lead front-office team and oversee all customer service processes.
  • Directed scheduling, estimation, and production workflows.
  • Supported strategy that achieved $700K in monthly sales.
  • Resolved escalated insurance and customer complaints.
  • Conducted continuous research on customer experience.

Customer Service Representative / Estimator

CSN Avenue Collision & 427 Auto
Toronto, Canada
05.2018 - 06.2023
  • Guided customers through the collision repair process.
  • Delivered accurate estimates and coordinated with insurers.
  • Resolved customer concerns proactively.
  • Provided administrative support to improve workflows.

Settlement Executive & Service Centers Coordinator

Al Rajhi Takaful Insurance Company
01.2013 - 06.2017
  • Monitored repair costs and managed settlements.
  • Implemented and trained providers on Audatex system.
  • Evaluated provider repair processes for quality.
  • Provided support to Head of Motor operations.

Claims Executive

Tawuniya for Cooperative Insurance
05.2009 - 12.2012
  • Processed motor claim documents including repair approvals.
  • Conducted fraud investigations and compiled quarterly reports.
  • Oversaw provider invoices and coordinated investigations.
  • Reduced claims settlement delays with insurers and providers.
  • Led training on Audatex estimating systems.
  • Investigated and resolved fraudulent claims to mitigate losses.
  • Supported repair operations achieving $700K monthly sales.

Education

Diploma in Software Engineering Technology - Information Technology

Centennial College
Toronto, ON
12-2024

Diploma in Computer Studies - Information Technology

Eritrean International School
Riyadh, Saudi Arabia
07-2008

Skills

  • Insurance Claims Processing & Settlements
  • Fraud Investigation & Risk Mitigation
  • Automotive Estimating & Damage Assessment
  • Customer Experience & Complaint Resolution
  • Insurance Policy & Coverage Knowledge
  • Team Leadership & Mentorship
  • Audatex & AudaEnterpriseGold Systems
  • Operations & Workflow Management
  • Provider Relations & Cost Control

Certification

  • Insurance Foundation Certificate Exam (IFCE), 2014
  • Body Estimation Course, 2017
  • Vehicle Damage Valuation, 2016
  • AudaEnterpriseGold, 2016
  • Estimate Consistency Certificate, 2022

Accomplishments

  • Reduced claims settlement delays with insurers and providers.
  • Led training on Audatex estimating systems.
  • Investigated and resolved fraudulent claims to mitigate losses.
  • Supported repair operations achieving $900K monthly sales.

Additional Information

Conscientious and adaptable professional with strong problem-solving skills and collaborative mindset.

Timeline

Office Team Lead

CSN Avenue Collision & 427 Auto
07.2023 - Current

Customer Service Representative / Estimator

CSN Avenue Collision & 427 Auto
05.2018 - 06.2023

Settlement Executive & Service Centers Coordinator

Al Rajhi Takaful Insurance Company
01.2013 - 06.2017

Claims Executive

Tawuniya for Cooperative Insurance
05.2009 - 12.2012

Diploma in Software Engineering Technology - Information Technology

Centennial College

Diploma in Computer Studies - Information Technology

Eritrean International School

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Walid Ferej