Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARA KAVANAUGH

Petawawa,Canada

Summary

Dedicated, reliable employee with over 8 years’ of experience as a customer service representative in various workplace settings Confident in using conflict resolution to create positive outcomes, communicating effectively with all staff Excellent time management skills, capable of prioritizing, setting goals and ensuing successful completing of tasks Competent in multi-tasking and or delegating assigned responsibilities if needed to ensure timely completion Hard working individual working well within a team environment and independently, excellent interpersonal skills Extremely detail-oriented and organized, following direction meeting and excelling company’s expectations Proven and have demonstrated the ability to work under pressure, remaining focused, while upholding standards Highly driven and motivated, being extremely loyal to help improve the efficiency and accuracy of all practices Dependable and punctual, guaranteeing the highest quality of services delivered during shifts, meeting quotas Tremendously flexible, able to take on extra duties and shifts to ensure and uphold policies and reputations Knowledgeable with MS Office, including Word, PowerPoint and Excel, researching the Internet as required Familiar with food handling and safety standards, consistently adhering to and enforcing strict guidelines

Overview

11
11
years of professional experience

Work History

Server

Amica
Barrie, ON
03.2018 - 08.2018
  • Provided exceptional customer service to enhance guest experiences.
  • Delivered food and beverages efficiently while maintaining service standards.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Managed multiple tables simultaneously, ensuring attentive service delivery.

Hairstylist

First Choice
Pembroke, ON
01.2022 - 04.2026
  • Delivered exceptional hairstyling services, enhancing client satisfaction and loyalty.
  • Implemented innovative styling techniques, increasing service efficiency and client engagement.
  • Maintained up-to-date knowledge of industry trends and products to provide informed recommendations.
  • Conducted thorough consultations to understand client needs and customize services accordingly.

Store front clerk

Tim Horton’s
Petawawa, ON
01.2018 - 01.2020

Assembly worker

South Medic
Barrie, ON
01.2017 - 04.2018
  • Operated assembly line equipment to ensure efficient production flow.
  • Assembled medical devices following strict quality control standards.
  • Inspected finished products for defects and ensured compliance with specifications.
  • Followed detailed assembly instructions, processes, and procedures.

Customer Service Rep

Northern Call Solutions
Barrie, ON
01.2015 - 03.2017
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
  • Managed high-volume calls while maintaining accuracy and professionalism in responses.
  • Collaborated with cross-functional teams to address customer feedback and enhance service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

diploma - Hair styling

Georgian College
Barrie, ON
01-2021

Food handling and safety - undefined

Amica
Barrie, ON
01-2018

WHMIS - undefined

Amica
Barrie, ON
01-2018

OSSD attained - undefined

Nottawasaga Pines
Angus, ON
01-2013

Skills

  • Customer Service rep/Server
  • Responsibly and efficiently maneuvered ITC and Ezcare system according to company policies and procedures
  • Accountable for ensuring customer satisfaction through resolution of incoming customer complaints, billing and inquiries
  • Effectively and successfully liaison with other departments to ensure quality of customer service upheld
  • Successfully make certain residents and customers receive professional, courteous and friendly meal service
  • Assembly worker
  • Professionally oversaw and managed cleaning duties to ensure a safe and well-kept areas
  • Provided and delivered the necessary pace to support the line and speed, following health and safety procedures
  • Troubleshot and properly identifying problems with parts ensuring, maintaining production schedules
  • Supported and accurately filled orders in a timely manner, delivering outstanding punctual customer service
  • Exceptional customer service
  • Guest engagement

Timeline

Hairstylist

First Choice
01.2022 - 04.2026

Server

Amica
03.2018 - 08.2018

Store front clerk

Tim Horton’s
01.2018 - 01.2020

Assembly worker

South Medic
01.2017 - 04.2018

Customer Service Rep

Northern Call Solutions
01.2015 - 03.2017

Food handling and safety - undefined

Amica

WHMIS - undefined

Amica

OSSD attained - undefined

Nottawasaga Pines

diploma - Hair styling

Georgian College
SARA KAVANAUGH