Segia Jackson
Elk Grove,CA
Summary
Twenty Five Plus Years Experience as a Data management professional with strong foundation in data control processes and procedures. Known for ensuring data accuracy and integrity while effectively collaborating with cross-functional teams. Skilled in database management, data validation, and quality assurance. Highly adaptable and dependable, with focus on achieving results and supporting team goals.
Overview
30
30
years of professional experience
Work History
Digital Entrepreneur
The HelpDesk LLC.
Elk Grove, CA
02.2025 - 05.2026
- Provided technical support for hardware and software issues, ensuring timely resolution and user satisfaction.
- Diagnosed and resolved IT-related problems using ticketing systems to track progress and outcomes.
- Assisted users in troubleshooting network connectivity issues, enhancing overall system accessibility.
Investor Partner
Bitcoin Block Chain Technology & Digital Currency
Elk Grove, CA
09.2025 - 04.2026
- Mentored junior traders, providing guidance on strategic decision-making and risk management practices.
IHSS Care Provider
Public Authority
San Jose, CA
01.2019 - 03.2025
- Provided personalized care and support to clients, enhancing overall well-being.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health status, reporting changes to appropriate personnel.
- 24-Hour Protective Supervision
Data Control Specialist
Wunderman Data Management
Richardson, TX
03.2008 - 08.2018
- Managed on-site hard copy files in the Engineering Design and Services Document Control Room.
- Oversaw electronic files generated by Engineering personnel, stored in the Port’s Document Management System (DMS) electronic library.
- Posted electronic project files to a web-based document publishing system.
- Assisted divisions in analyzing retention, storage, and retrieval needs for records.
- Performed Secure File Transfer Protocol (SFTP) operations between inbound and outbound servers using: Globalscape, ShareFile, SmartFTP, CoreFTP, Ipswitch WS\_FTP Professional 2006/95 Pro, FileZilla, WinSCP, Cyberduck, and Dropbox.
- Manipulated, parsed, calculated, formulated, delimited, restored, and decoded data using CMD, XTreeGold 3.0, UltraEdit, Map Designer, Data Junction, Microsoft Excel, and Microsoft Access.
- Conducted file browsing, file conversions, and file compression tasks.
- Created, imported, and exported PGP and GPG keys; applied encryption methods including 3DES, Blowfish, PGP 9.6, and symmetric/asymmetric encryption.
- Utilized file compression tools: WinZip, WinRAR, PKZip, and GZip.
- Converted delimited files to fixed files and vice versa; created, inspected, imported, and exported DEID and MD5 hash files.
- Merged and collated documents for secure processing and delivery.
- Completed annual Employee Professional Development courses mandated by the State of Texas.
- Managed data integrity through meticulous review and validation processes.
- Collaborated with IT departments to optimize data tracking systems for improved performance.
- Oversaw data quality control processes to ensure accuracy in client deliverables.
Hotel Front Desk Clerk
Extended Stay America
Bedford, TX
02.2007 - 03.2008
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Managed reservations using hotel management software to optimize room availability.
- Collected room deposits, fees, and payments.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Developed relationships with frequent guests to provide personalized service and improve loyalty.
- Night Audit.
- Trash Porter.
- Airport Shuttle Driver.
Mainframe Computer Operator
Mega Life & Health Markets Insurance Co.
North Richland Hills, TX
03.2001 - 01.2007
- Monitored multiple consoles and TSO screens simultaneously, interpreting system and job error messages and preparing detailed problem reports.
- Executed commands to optimize CPU usage and maintain efficient system performance.
- Performed system shutdowns, software and server application management, and print software & hardware operations.
- Updated Helpdesk tickets and conducted system restores promptly and accurately.
- Managed mainframe operations, including mounting tapes, bouncing regions, performing IPLs, and manually releasing jobs (sometimes via CA-7 job scheduler).
- Routed output data to printers for user hard copies.
- Developed and executed complex SQL queries on DB2/AS400 databases and created stored procedures for server calls.
- Ensured compliance with client processes and protocols.
- Collaborated effectively in a multi-application team environment.
- Completed quarterly Employee Professional Development courses, including HIPAA Compliance Training, Market Conduct, Complaint Response Training, Anti-Bribery, and Corporate Ethics.
Field Engineer
Manpower Employment Agency
Bedford, TX
01.2001 - 03.2001
- Oversaw installation and maintenance of equipment, ensuring optimal functionality and performance.
- Mentored junior engineers, enhancing team skills through knowledge sharing and guidance.
- Refurbished and repaired smartphones, laptops, and desktop computers
- Assembled computer hardware components and ensured proper functionality
- Installed and configured operating systems (Windows, etc.)
- Performed diagnostic testing and troubleshooting on hardware and software issues
- Conducted quality assurance testing after assembly and repair
- Replaced faulty components (screens, batteries, RAM, storage, etc.)
Warehouse Order Puller
GameStop - Grapevine, T X
Grapevine
05.1999 - 12.2000
- Operated material handling equipment to efficiently pull and prepare orders for shipment.
- Collaborated with team members to ensure accurate inventory management and order fulfillment.
- Maintained cleanliness and organization in the warehouse to enhance safety and workflow efficiency.
- Trained new hires on warehouse procedures, safety protocols, and equipment usage.
- Collaborated with team members to maintain organized warehouse layout, improving workflow efficiency.
Dispatcher
Yellow Cab Taxi Service of DFW
Euless, TX
02.1999 - 04.1999
- Coordinated dispatch operations to optimize driver routes and minimize wait times.
- Monitored real-time traffic conditions to adjust assignments effectively.
- Managed communication between drivers and clients, ensuring prompt service delivery.
- Implemented efficient scheduling processes to enhance operational workflow.
- Coordinated driver schedules and assignments to optimize response times and service efficiency.
Cashier
Chevron
East Palo Alto, CA
10.1998 - 01.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent tracking and reconciliation.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed inventory levels, ensuring stock availability for timely customer service.
- Provided exceptional customer service, resolving inquiries and issues promptly.
Office Assistant
CRW Construction Inc.
Campbell, CA
01.1996 - 08.1998
- Coordinated office activities to enhance workflow efficiency and support project deadlines.
- Managed scheduling, correspondence, and documentation for senior management.
- Implemented filing systems to improve document retrieval and organization.
- Assisted in financial record-keeping through invoice processing and expense tracking.
- Supported project manager in daily operations for active construction site.
- Coordinated paperwork, permits, and project documentation.
- Acted as liaison between contractors, vendors, and site management.
- Contributed to successful rebuilding of Green Oaks Elementary School after fire. Green Oaks Elementary School of East Palo Alto and Ravenswood School District.
Education
Cisco Certified CCNA - Cisco Networking Academy
ETEC Accelerated IT Training School
Houston, TX12-2018
Google Certified I.O.T. -
Google Coursera Online Training School
Mountain View, CA07-2018
Cisco Certified CCENT - Cisco Networking Academy
ETEC Accelerated IT Training School
Houston, TX05-2018
Associate of Applied Science - Criminal Justice
Everest College Mid-Cities Campus
Arlington, TX05-2008
Certificate of Demonstrated Proficiency - Airline Flight Attendant Training Sector
InFlight Career Services
Phoenix, AZ12-2006
Certified Electronics Systems Associate - Scitex Technical Training
Kodak And Vantage Printing System Operations
North Richland Hills, TX10-2003
Computer Applications & Graphic Design - Basic Trade School
OICW Job Training
Menlo Park, CA01-1999
High School Diploma -
Carlmont High
Belmont, CA05-1998
Skills
Operating Systems & Platforms
- Microsoft Windows Server (NT Server and later versions)
- IBM z/OS and OS/390 Mainframe Environments
- RUMBA Terminal Emulation Sessions
- IBM 3471 InfoWindow Systems
- Microsoft Windows Operating Systems (all versions)
Software & End-User Applications
- Microsoft Office Suite (all versions), including Word, Excel, Outlook, PowerPoint, and Access
- Advanced proficiency with desktop productivity and business applications
Mainframe & Storage Technologies
- IBM Tape Management Systems
- StorageTek L700E Enterprise Storage Solutions
- Data Backup, Recovery, and Archive Management
- Telephony Backup Administration (Meridian-1 Systems)
- UDF Project Administration utilizing Prassi DVD Rep 20
- E-Talk Server Administration and Support
Print Operations & Technical Support
- Enterprise Print Software and Hardware Support
- Print Queue Management and Production Operations
- Help Desk and Service Desk Support
Help Desk & Incident Management Tools
- CA Unicenter ServicePlus / Service Desk
- Babbage Ticketing System
- Maestro (IssueTrak) Incident Management System
Data Management & Analytics
- Data Processing and Operations
- Data Validation and Quality Assurance
- Data Management and Governance
- Data Transformation and Optimization
- Data Reporting and Analysis
- Data Monitoring and Performance Tracking
- SQL Query Development and Database Support
Digital Marketing & Business Operations
- Online Advertising Support
- Sales Funnel Analysis and Optimization
- Process Improvement and Operational Efficiency
Core Competencies
- Mainframe Operations
- Data Center Operations
- Secure File Transfer Management
- Incident Resolution and Technical Troubleshooting
- Systems Monitoring and Production Support
- Enterprise Backup and Recovery Operations
- Cross-Functional Team Collaboration
- Customer and End-User Support
Languages
Tongan
Native or Bilingual
Samoan
Limited Working
English
Native or Bilingual
Hobbies
- Content Creator, Web Builder and Web Designer for Small Business Owners and Entrepreneurs
- Writer and Proof Reading, Perfecting Demand Letters, Sworn Statements, Court Declarations and Motions
- Research Analyst, Policy Researcher
- Study Human Behavior, Criminal Minds and Mental Health Conditions
- Document, Video Record Life Stories and Depositions
- Study Law, Criminal Law, Civil Rights Law and Business Law
- Research Assistant and Online Investigator
- Launch and Form Small Businesses, For Family and Friends
- Professional Organizer and Personal Consultant
Timeline
Investor Partner
Bitcoin Block Chain Technology & Digital Currency
09.2025 - 04.2026
Digital Entrepreneur
The HelpDesk LLC.
02.2025 - 05.2026
IHSS Care Provider
Public Authority
01.2019 - 03.2025
Data Control Specialist
Wunderman Data Management
03.2008 - 08.2018
Hotel Front Desk Clerk
Extended Stay America
02.2007 - 03.2008
Mainframe Computer Operator
Mega Life & Health Markets Insurance Co.
03.2001 - 01.2007
Field Engineer
Manpower Employment Agency
01.2001 - 03.2001
Warehouse Order Puller
GameStop - Grapevine, T X
05.1999 - 12.2000
Dispatcher
Yellow Cab Taxi Service of DFW
02.1999 - 04.1999
Cashier
Chevron
10.1998 - 01.1999
Office Assistant
CRW Construction Inc.
01.1996 - 08.1998
Cisco Certified CCNA - Cisco Networking Academy
ETEC Accelerated IT Training School
Google Certified I.O.T. -
Google Coursera Online Training School
Cisco Certified CCENT - Cisco Networking Academy
ETEC Accelerated IT Training School
Associate of Applied Science - Criminal Justice
Everest College Mid-Cities Campus
Certificate of Demonstrated Proficiency - Airline Flight Attendant Training Sector
InFlight Career Services
Certified Electronics Systems Associate - Scitex Technical Training
Kodak And Vantage Printing System Operations
Computer Applications & Graphic Design - Basic Trade School
OICW Job Training
High School Diploma -
Carlmont High