Sara Kaur

I am an ambitious and proactive recent graduate with a Diploma in Computer Systems Technician Networking from St. Clair College in Mississauga, ON, complemented by a certification as a Cisco Network Associate. I bring a solid technical foundation combined with an eager attitude towards learning and professional development. My skill set includes a balanced mix of problem-solving, analytical, and interpersonal abilities, which prepare me well for various challenges in any work environment. I am enthusiastic about utilizing my comprehensive knowledge and customer service skills to contribute effectively to any team. Adaptable and motivated, I am keen to join an organization where I can gain hands-on experience and foster my professional growth.

• Customer Service, Efficiently handled over 100 customer inquiries, orders, and feedback per week, recording and updating details in the company's database with an error margin of less than 0.5%., Conducted daily database maintenance to ensure the accuracy and currency of customer interaction records, affecting approximately 5,000 records monthly.
• Retail and Inventory, Oversaw the data entry for 200+ new stock arrivals weekly, maintaining accurate stock level records for over 5,000 SKUs., Conducted weekly database queries and analysis, identifying and resolving stock discrepancies, which reduced inventory variance by 25% and saved the company $20,000 in potential losses.
• Technical & Network Support, Resolved over 1,500 user tickets in a year with a satisfaction rate of 95%, handling issues ranging from software glitches to hardware malfunctions., Worked on a team project to streamline the troubleshooting process, reducing average resolution time by 20%., Conducted weekly training sessions for new hires on best practices for avoiding common technical issues., Managed and maintained a network infrastructure supporting over 500 workstations and 20 servers across multiple locations., Implemented a new VLAN configuration resulting in a 30% improvement in network performance and efficiency., Deployed comprehensive security measures, reducing network vulnerabilities by 50% within the first six months.
• Data Entry and Management, Accurately processed over 500 daily sales transactions into the company database, maintaining a 100% accuracy rate over 12 months., Managed and updated customer and inventory data for over 10,000 records in CRM and ERP systems, contributing to a 15% improvement in data retrieval efficiency., Worked closely with the IT department on 5 major occasions to troubleshoot and resolve database issues, ensuring zero downtime for critical operations., Processed and entered 200+ invoices and purchase orders weekly into the accounting software, enhancing the efficiency of the accounts payable and receivable processes.

• 1st Award - Webpage Designer
• Honor - Best Project & Teamwork.