Desired Job Title
ManagerCustomer Service Representative/Seasonal WorkerAssistant Manager/ServerKitchen Staff MemberWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Barrie, ON
Open to relocation: Yes
Sara Carreiro
Barrie,STATE_CA
Work Preference
Summary
Motivated social work student pursuing an honors degree, with proven experience in management, sales, and customer service. Possessing strong communication, organizational, and problem-solving skills, along with a compassionate, client-focused approach and the ability to work effectively in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Manager
Wasaga Watersports
Wasaga Beach, ON
05.2022 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented inventory management systems to optimize product availability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Representative/Seasonal Worker
Indigo Books & Music
Barrie, ON
11.2024 - 01.2025
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Managed product returns and exchanges, streamlining processes to improve overall efficiency in service delivery.
- Collaborated with team members to implement new service protocols, improving response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager/Server
Bacio Trattoria
Barrie, ON
07.2020 - 06.2024
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained new staff on restaurant procedures and best practices for efficiency.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Coordinated with kitchen staff to optimize menu offerings based on seasonal availability.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in budget preparation, ensuring alignment with financial goals.
Kitchen Staff Member
Honda Manufacturing
Alliston, ON
08.2022 - 11.2023
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Prepared ingredients and assembled dishes according to specified recipes.
- Collaborated with team members to maintain efficient service flow during peak hours.
- Monitored inventory levels, assisting in ordering supplies as needed.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Nantyr Shores Secondary School
Innisfil, ON06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
- Computer skills
- Schedule management
Languages
English
Native or Bilingual
Interests
- Auto Repair/Restoration
- Backpacking and Hiking
- Gym Workouts
- Volunteering
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Customer Service Representative/Seasonal Worker
Indigo Books & Music
11.2024 - 01.2025
Kitchen Staff Member
Honda Manufacturing
08.2022 - 11.2023
Manager
Wasaga Watersports
05.2022 - Current
Assistant Manager/Server
Bacio Trattoria
07.2020 - 06.2024
High School Diploma -
Nantyr Shores Secondary School