Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Volunteer

Sara Andrade

Ottawa

Summary

Detail-oriented professional with a strong background in customer service. Skilled in problem resolution and active listening, contributing to team success by effectively managing inquiries and complaints. Committed to delivering exceptional service and fostering positive public interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

City Of Ottawa
Ottawa, ON
01.2024 - Current
  • Assisted members of the public in person and over the phone with questions, requests, and concerns
  • Provide friendly, professional service while following city policies and procedures
  • Manage a high volume of daily interactions while maintaining, accuracy and a positive attitude.
  • Worked collaboratively with team members to ensure efficient service

Volunteer

The Ottawa Mission
Ottawa, ON
04.2023 - Current
  • Supported daily operations by assisting with meal preparation and distribution for individuals in need.
  • Engaged with clients to understand their needs and provide appropriate resources and referrals for additional support.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Global And International Studies

Carleton University
Ottawa
04-2029

High School Diploma -

École Secondaire Publique De La Salle
Ottawa, ON
06-2023

Skills

  • Customer service
  • Problem resolution
  • Complaint handling
  • Active listening
  • Data entry
  • Payment processing

Languages

English
Native or Bilingual
French
Native or Bilingual
Portuguese
Professional Working
Spanish
Elementary

Certification

  • Standard First Aid & CPR/AED, Canadian Red Cross

Timeline

Customer Service Representative

City Of Ottawa
01.2024 - Current

Volunteer

The Ottawa Mission
04.2023 - Current

Global And International Studies

Carleton University

High School Diploma -

École Secondaire Publique De La Salle
Sara Andrade