Sapana Garde
507, 150 Langlois Way, Saskatoon,SK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
The Brick Warehouse
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Dealt with payments and refunds online and cash
- Generated opening and closing daily reports
Customer Service Associate
Mayuri Foreign Education Private Ltd.
10.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Officer
Alidhra Textile Engineering Ltd.
05.2004 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Office Administration
ICS Canada
Online Learning11.2023
Bachelor of Science - Engineering
Rajendra Mane College of Engineering And Tech.
Mumbai,India06.2003
Skills
- Strong Communication Skills
- Stock Management
- Strong Analytical and Problem-Solving Skills
- Investigate Claims
- Report Transcription
- Product Promotions
- Loss Preventions
- Inventory Control Procedures
- Social Perceptiveness
- MS office Proficient
Additional Information
Permanent resident of Canada with full time work permit
Timeline
Customer Service Representative
The Brick Warehouse
10.2022 - Current
Customer Service Associate
Mayuri Foreign Education Private Ltd.
10.2020 - 08.2022
Customer Service Officer
Alidhra Textile Engineering Ltd.
05.2004 - 09.2020
Diploma - Office Administration
ICS Canada
Bachelor of Science - Engineering
Rajendra Mane College of Engineering And Tech.
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