Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sanyam

Sanyam

Department Specialist
Brampton,ON

Summary

Dynamic retail management professional with a strong track record of leading high-performing teams, optimizing store operations, and driving sales in both fashion and consumer electronics environments. Skilled in elevating customer experience through coaching, KPI-based floor planning, and tailored selling strategies that boost UPT, ATV, and retention. Experienced in visual merchandising, inventory control, and ensuring full compliance in cash handling and loss prevention. Known for hands-on leadership, cross-functional collaboration, and a sharp focus on brand excellence and client satisfaction. Ready to bring impactful leadership to a premium or luxury retail setting.

Overview

4
4
years of professional experience
3
3
Languages
2
2
years of post-secondary education

Work History

Temporary Department Specialist

Calvin Klein
11.2023 - Current
  • Spearhead day-to-day operations of the Men’s department, combining team leadership, KPI accountability, and elevated service to drive business goals in a high-volume outlet environment.
  • Led and coached the team in styling, upselling, and clienteling techniques, resulting in a 22% increase in average transaction value and improved customer retention.
  • Uphold Calvin Klein’s visual merchandising standards through daily styling of mannequins, in-store displays, and promotional setups aligned with seasonal brand direction.
  • Analyzed sales KPIS, conversion data, and foot traffic patterns to reorganize the sales floor layout, leading to a 15% increase in traffic flow and a 10% boost in department sales.
  • Oversaw daily operations, including opening/closing procedures, team readiness, and POS audits, ensuring 100% compliance with company cash handling and loss prevention protocols.
  • Introduced a replenishment audit system that reduced out-of-stock incidents by 30%, improving sell-through rates and maximizing on-floor availability during peak hours.
  • Executed performance-based shift scheduling using KPI dashboards and traffic trends, resulting in optimized labour cost efficiency and increased sales during high-volume periods.

Retail Sales Supervisor

Samsung Electronics
01.2021 - 07.2023
  • Led and managed a team of sales associates through weekly in-store training workshops focused on consultative selling techniques for consumer electronics, resulting in a 28% increase in units per transaction (UPT) and a 32% improvement in individual conversion rates within three months.
  • Introduced a value-based selling model emphasizing feature-benefit mapping and cross-category bundling, which increased average transaction value (ATV) by 24% and enhanced accessory attachment rates.
  • Managed end-to-end cash handling operations and opening/closing procedures with zero till discrepancies over 14 consecutive months, contributing to improved audit scores and full compliance with Samsung’s retail operations policy.
  • Reduced inventory shrinkage by 40% through tighter cycle count scheduling, revised receiving protocols, and collaboration with warehouse teams, improved overall stock accuracy, and replenishment response time.
  • Revamped product display strategy using Samsung’s VM playbook combined with local market insights, leading to a 20% increase in foot traffic in the mobile and wearable zones.
  • Resolved high-volume customer complaints through a proactive CRM approach and follow-up protocol, achieving a 96% post-resolution satisfaction rate and a 35% increase in repeat walk-ins and referrals.

Education

Associate of Science - Computer Programming

Conestoga College Institute of Technology And Advanced Learning
Waterloo, Canada
09.2023 - 04.2025

Skills

Timeline

Temporary Department Specialist

Calvin Klein
11.2023 - Current

Associate of Science - Computer Programming

Conestoga College Institute of Technology And Advanced Learning
09.2023 - 04.2025

Retail Sales Supervisor

Samsung Electronics
01.2021 - 07.2023

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Sanyam Department Specialist