Jacob Morrison
Brampton,ON
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Store Associate
City electric supply
158 Kennedy Rd S Units 8-9, Brampton, ON L6W 3G7
03.2023 - 06.2024
- Assisted customers with efficient purchasing
- Worked alongside other co-workers to accomplish end goals
- Restocked inventory
- Provided excellent customer service to each and every customer that walked into the establishment
- Handled cash and debit returns
- Retrieving supplies for numerous electricians.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Crew Member
Mark Donatelli
10615 Bramalea Rd, Brampton, ON L6R 3P4
06.2021 - 11.2022
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased customer satisfaction with prompt and accurate order taking.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
Customer Service Representative
Kathryn Lingerie Store
1847 Avenue Road, Toronto, Ontario M5M 3Y8
09.2020 - 09.2021
- Greeting customers on the phone and in person
- Cleaning our work environment making sure it's to the customers' standards when they walk in
- Enhanced my customer service by handling any issues hands-on and in a timely matter
- Maintained daily interactions with customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Trade Diploma - Electrical Techniques
Skilled Trade College
290 Vaughan Valley Blvd, Woodbridge, ON L4H 3C304-2025
High School Diploma -
Cardinal Leger Secondary School
75 Mary St, Brampton, ON L6W 3K506.2024
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Timeline
Store Associate
City electric supply
03.2023 - 06.2024
Crew Member
Mark Donatelli
06.2021 - 11.2022
Customer Service Representative
Kathryn Lingerie Store
09.2020 - 09.2021
Trade Diploma - Electrical Techniques
Skilled Trade College
High School Diploma -
Cardinal Leger Secondary School