SANUSHA SANTHOSH
Scarborough,ON
Summary
I'm highly driven and passionate, searching for a chance to use, develop customer service skill and a strong feeling of duty with a desire to improve a company’s reputation.I am a collaborative team player with excellent communication skills, both written and verbal, and a strong commitment to achieving customer satisfaction.I am adept at maintaining up-to-date knowledge of industry trends and emerging technologies, allowing me to offer insightful advice and recommendations to clients.
Overview
2
2
years of professional experience
Work History
Retail Crew
Krispy Kreme
05.2023 - Current
- greeting customers, taking orders, answering questions, and ensuring that customers have a positive and satisfying experience.
- handling cash transactions, operating point-of-sale (POS) systems, and maintaining proper cash-handling procedures.
- keeping the store clean and organized is a critical aspect this includes cleaning and sanitizing surfaces, restocking supplies, and ensuring that the overall appearance of the store is inviting.
- Collaboration and effective communication within the retail team Members often work together to ensure smooth operations during busy periods and to support each other in various tasks.
- Resolving customer complaints or concerns this includes addressing issues with orders, providing refunds or replacements when necessary, and ensuring overall customer satisfaction.
- responsible for promoting special offers, new products, or upselling to customers, contributing to increased sales.
BUSINESS ADMINISTRATOR
Polonica beauty salon (Own store)
04.2022 - 03.2023
- Greeting clients when they arrive
- Managing appointments and ongoing transactions with clients over the phone, via email, or in person
- Sorting client information based on relevancy
- Organising the work schedule of personnel to meet client needs
- Increases sales of shop goods
- Management of inventories
- Ensures that the products are available and places purchase orders for any that are running low
- Monitors daily accounts
Education
Post Graduate Diploma - Marketing Research And Analytics
Centennial College of Applied Arts And Technology
Scarborough, ON12.2023
MBA - Marketing And Finance
Depaul Institute of Science And Technology
Kerala01.2022
BBA -
Kuriakose Gregorios College Pampady
Kerala03.2019
Skills
- Tally software operation, Ms Excel, Ms Word
- Digital marketing
- Technical proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
- Strong motivation and results-driven character
- Excellent customer service and communication abilities
- Excellent communication, customer service, and presentation skills
- The ability to multi-task, prioritise, and manage time effectively
- A strong team player with strong problem-solving skills
- Experience dealing with customer complaints and making quick decisions to ensure happy customers
- Efficient cash handling and computer skills
- Excellent phone contact handling skills and active listening
Languages
English
Full Professional
Timeline
Retail Crew
Krispy Kreme
05.2023 - Current
BUSINESS ADMINISTRATOR
Polonica beauty salon (Own store)
04.2022 - 03.2023
Post Graduate Diploma - Marketing Research And Analytics
Centennial College of Applied Arts And Technology
MBA - Marketing And Finance
Depaul Institute of Science And Technology
BBA -
Kuriakose Gregorios College Pampady
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