Santos Rios
Patterson
Summary
Results-oriented Outside Sales Representative skilled at uncovering customer needs, finding solutions and handling objections. Actively prospects, qualifies and follows up on leads to acquire new business.
Overview
20
20
years of professional experience
Work History
Outside Account Manager
GHX Industrial LLC
Stockton
11.2024 - Current
- Developed relationships with key clients to understand their needs.
- Listened to customer needs to identify and recommend best products and services.
- Managed the sales pipeline using CRM tools for tracking opportunities.
- Attended industry events to network and promote company offerings.
- Identified key decision makers within organizations in order to establish relationships with them that could lead to larger deals down the line.
- Generated leads through cold calling, networking events, and referrals.
- Presented product solutions to clients, highlighting benefits and features.
- Negotiated pricing agreements with customers effectively.
- Worked closely with other departments such as finance, logistics and customer service in order to ensure smooth delivery of goods and services promised.
- Kept personal relationships with clients through frequent visits.
- Collaborated with management to provide insights and recommendations based on customer preferences and buying patterns.
Outside Sales Representative
Fastenal
Livermore/Tracy
04.2015 - 11.2024
- Maintained knowledge of current product offerings and pricing structures.
- Generated leads through cold calling, door-to-door, and referrals.
- Researched potential clients, identified decision makers and developed relationships with them.
- Managed accounts by providing solutions that best fit the customer's needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted site visits with vendors and manufacturers to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Collaborated with other departments to generate new business.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Monitored customers' inventory levels to ensure adequate stock for production requirements.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Negotiated contracts with outside providers to minimize costs to company and customers.
Turret Operator
USP Structural Connectors
Livermore
07.2014 - 12.2014
- Monitored machine operations, making necessary adjustments as required.
- Inspected finished components for conformance with established quality standards.
- Performed regular maintenance on machines to ensure optimal performance.
- Adjusted tooling and cutters as needed to maintain accuracy of production runs.
- Loaded raw material into machines prior to beginning production cycles.
- Kept track of inventory levels and requested new materials when needed.
- Conducted daily safety checks on machines before starting operations.
- Maintained a clean work environment by regularly cleaning tools and machines used in the process.
- Followed all safety protocols while operating machinery including wearing proper safety gear at all times.
Cellular Sales Associate/Manager
Verizon Wireless Premium Retailers
Tracy
04.2006 - 03.2014
- Greeted customers and provided excellent customer service.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
Education
Some College (No Degree) - Aircraft Maintenance
WyoTech - Oakland
Oakland, CA12-2006
High School Diploma -
Gunderson High School
San Jose, CA06-2001
Precision Machining And Engine Repair
Central County Occupational Center/Program
San Jose, CA06-2001
Skills
- Opportunity Identification
- Closing Techniques
- Strategic account development
- Customer Service-Oriented
- Relationship Building
- Territory Management
- Proven sales track record
- Tech-Savvy
- Contract Negotiation
- Friendly and cheerful
- Lead Generation
- B2B Sales
- Customer Service
- Appointment Setting
- Motivated Team Player
- Cold-calling
- Account Territory Management
- CRM management
- Pricing negotiation
- Problem solving
Accomplishments
Managed a sales pipeline of 100 customers and potential customers, resulting in a over 50% sales increase within a year. Our store is currently ranked 2nd place in the region.
References
References available upon request.
Timeline
Outside Account Manager
GHX Industrial LLC
11.2024 - Current
Outside Sales Representative
Fastenal
04.2015 - 11.2024
Turret Operator
USP Structural Connectors
07.2014 - 12.2014
Cellular Sales Associate/Manager
Verizon Wireless Premium Retailers
04.2006 - 03.2014
Some College (No Degree) - Aircraft Maintenance
WyoTech - Oakland
High School Diploma -
Gunderson High School
Precision Machining And Engine Repair
Central County Occupational Center/Program