Caroline Louise Nassonko
Toronto,ON
Summary
I am a hardworking, highly-motivated dynamic account manager with excellent skills in building partnerships , retaining and managing key accounts , plus enhancing profit channels . I am a strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies.. Through training and experience, I am conversant with the principles and practices of offering exceptional customer service, customer relationship management, sales and customer retention and loyalty schemes as well as research. I have the ability to communicate clearly and concisely in written and spoken English. I am also eager to learn new things, and a quick learner.
Overview
16
16
years of professional experience
Work History
National Account Manager
LIQUID INTELLIGENT TECHNOLOGIES
Uganda
05.2022 - Current
- Visit potential customers to prospect for new business
- Identify and follow up sales prospects/opportunities
- Maintain and develop relationships with existing customers
- Liaise between LTU and its markets, negotiating agreements and closing sales
- Gather market and customer information
- Represent LTU at trade exhibitions, events, and demonstrations
- Provide feedback to internal teams
- Support Group/Regional account manager
- Ensure all contracted revenue streams are accounted for
- Maintain allocated product mix
- Build beneficial customer relationships
- Document and maintain relevant proposals, contracts, and letters
- Coordinate with the Technical Team
- Populate SalesForce with correct customer details
- Assess customer satisfaction and drive improvement.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased market penetration by growing brand awareness.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Key Account Manager
Airtel Uganda Limited
- Acquisition of client base within the corporate segment
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Preparing and submitting bids
- Recruiting, training, and managing channel partners
- Retention of client base
- Achieving targets
- Monitoring competitor activity
- Managing discounted services
- Resolving customer queries
- Coordinating with other departments
- Monitoring outstanding account balances
- Tracking client queries and support requests
- Managing communications and engagements with clients
- Achieving sales targets and metrics.
Account Relationship Manager
Africell Uganda
08.2015
- Acquisition and retention of client base within the corporate segment
- Preparation of bids
- Obtaining and reviewing market and customer information
- Visiting potential customers
- Negotiating variations in price, delivery, and specifications
- Maintaining relationships with existing customers
- Using customer and prospect contact tools and systems
- Projecting a professional and customer-focused impression
- Achieving daily and monthly targets
- Recording and reviewing sales performance.
Business Sales Support Executive
Africell Uganda Limited
01.2014 - 08.2015
- Initiating and developing relationships with existing clients
- Providing support to new business opportunities
- Ensuring proper organization of processes
- Contract management and customer education
- Providing problem management support
- Coordinating all players around customer service
- Contributing to business sales support improvement
- Identifying potential customers and upselling/cross-selling company products.
Customer Retention and Loyalty Executive
Orange Uganda Limited
08.2010 - 12.2013
- Planning and executing customer retention activities
- Handling customer complaints and disputes
- Conducting customer satisfaction surveys
- Responding to customer emails and letters
- Planning and implementing loyalty schemes and programs
- Conducting tele-sells
- Supervising the outbound call center
- Implementing activities around the customer life cycle
- Coordinating the customer retention process
- Acquiring, growing, and maintaining customer retention
- Providing personalized services to customers
- Contract management and customer education
- Promoting up-selling and cross-selling techniques.
Research Assistant
New Vision Printing and Publishing Company
11.2007 - 02.2009
- Collecting data pertaining to listenership and readership
- Data entry, maintenance, and analysis
- Collecting data for feature stories.
Education
Post Graduate Diploma in Public Administration and Management -
Uganda Management Institute
07.2016
Bachelor of Arts in Social Sciences - Economics, Sociology
Kyambogo University
08.2008
Uganda Advanced Certificate of Education -
Bweranyangi Girls' S.S.S
11.2004
Uganda Certificate of Education -
Bweranyangi Girls' S.S.S
11.2002
Primary Leaving Examinations -
Bright Grammar Primary School
11.1998
Skills
- Providing Feedback
- Lead Generation
- Consultative Sales Approach
- Revenue Generation
- Prospecting and Cold Calling
- Social Media Marketing
- Sales Program Creation
- Service Optimization
- Aftermarket Sales
- Business Development
- Account Management
- High Impact Proposal Presentations
- New Business Opportunities
- Stakeholder Relationship Management
- Territory Management
- Account Development
- Account Strategy
- Growth Portfolios
- Following Up with Clients
- Opportunity Identification
- Profit Target Achievement
- Customer Consultations
- Business Strategies
- Driving Revenue
- Promotions and Marketing Strategies
- Retail Knowledge
- Strategic Networking
- Lead Identification
- Sales Tactics
- Customer Rapport
- Operational Efficiency
- Sales Quota Achievement
- Profit Margins
- Client Needs Assessment
- Overseeing Interns
- Account Presentations
- Strategic Selling
- Cross-Functional Collaboration
- Community Organization
- Category Growth
- Appointment Scheduling and Confirmation
- Client Relationship-Building
- Territory Expansion
- Transfer Processes
- Corrective Actions
- Sales Negotiation
- Customer Service and Assistance
- Persuasive Negotiations
- Consumer Protection
- Standards Administration
- Suggestive Selling
- Quote Activities
- Online Databases
- Materials Planning
- Sales Territory Growth
- Client Campaigns
- New Business Identification
- Satisfaction Surveys
- Effective Scheduling
- Order Management Systems
- Quote and Proposal Management
- Profitability Improvement
- Strategic Account Planning
- Territory Volume
- Employee Motivation
- Restock Shelves
- Customer Seating
- Sales Channel Management
Personal Skills And Competences
English, True, True, True, True, Luganda, True, True, True, True, Runyankole, True, True, True, True, Passion for customer satisfaction thus attaining customer loyalty., Results-driven achiever with exemplary planning, analytical and organizational skills, along with a high degree of paying attention to detail., Telecommunications, Team Leadership & management, Marketing, Sales, Research, Customer care
Names
Caroline Louise Nassonko
Telephone
+1 437 2271371
Personal Information
- Gender: Female
- Date of Birth: 04/12/86
- Nationality: Ugandan
References
Miss Dianah Gwosanze,
Client Relationship Manager,
ABSA Bank,
P.O.Box 7154, Kampala,
+256 790790336,
diglennah2002@gmail.com
Mackinnon Kabarole,
Senior Manager - Business Intelligence,
MTN Uganda,
+256 (0) 772122585,
kabmac@gmail.com
Keith Ruhinda,
Key Account Manager,
Airtel Uganda,
+256 (0) 752600849,
keith.ruhinda@ug.airtel.com
Languages
English
Native or Bilingual
Timeline
National Account Manager
LIQUID INTELLIGENT TECHNOLOGIES
05.2022 - Current
Account Relationship Manager
Africell Uganda
08.2015
Business Sales Support Executive
Africell Uganda Limited
01.2014 - 08.2015
Customer Retention and Loyalty Executive
Orange Uganda Limited
08.2010 - 12.2013
Research Assistant
New Vision Printing and Publishing Company
11.2007 - 02.2009
Key Account Manager
Airtel Uganda Limited
Post Graduate Diploma in Public Administration and Management -
Uganda Management Institute
Bachelor of Arts in Social Sciences - Economics, Sociology
Kyambogo University
Uganda Advanced Certificate of Education -
Bweranyangi Girls' S.S.S
Uganda Certificate of Education -
Bweranyangi Girls' S.S.S
Primary Leaving Examinations -
Bright Grammar Primary School