Santiago Rivera
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Administrator
Jump+
Kingston, Ontario
03.2021 - Current
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Sales Representative
Cellcom Communication Ltd
Kingston, ON
01.2019 - 09.2020
- Engaged with clients to build rapport and loyalty.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement based upon the needs of the company's target demographic.
- Created professional sales presentations and seminars to effectively demonstrate service features and competitive advantages for commercial businesses in Kingston, Ontario.
Suiting Expert
RW&CO
Kingston, ON
05.2017 - 09.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess store efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Key Holder
Aldo Shoes
Kingston, ON
10.2018 - 02.2019
- Opened or closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
General LaborerContractor
Kingston, ON
10.2017 - 04.2018
- Employment mixing and pouring concrete and sprayed nutrients for surrounding foliage
- Builtand wrapped skids for shipment
- Helped further strengthen ability to follow directions and enhanced attention to detail
- Learned tomanage time effectively having two jobs simultaneously.
Server
Roma Italian Restaurant
Mississauga, ON
12.2016 - 07.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Sales Associate
Winners
Kingston, ON
08.2013 - 05.2015
- Employment specializing in the clothing department; stocking clothes, setting up new displays and providing a warm customer experience.
- Helped fine-tune my interpersonal skills and ability to understand/anticipate customer needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelors Degree - Behavioral Psychology
Seneca College
09.2020 - Current
Holy Cross Catholic Secondary School
09.2012 - 06.2016
Skills
POSundefined
Timeline
Administrator
Jump+
03.2021 - Current
Bachelors Degree - Behavioral Psychology
Seneca College
09.2020 - Current
Sales Representative
Cellcom Communication Ltd
01.2019 - 09.2020
Key Holder
Aldo Shoes
10.2018 - 02.2019
General LaborerContractor
10.2017 - 04.2018
Suiting Expert
RW&CO
05.2017 - 09.2019
Server
Roma Italian Restaurant
12.2016 - 07.2017
Sales Associate
Winners
08.2013 - 05.2015
Holy Cross Catholic Secondary School
09.2012 - 06.2016
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