Nicole Normand
Administrator
Winnipeg,MB
Summary
As a dedicated administrative professional, A proven track record of success in a fast-paced office setting. Hard-working team player with expertise in completing various clerical tasks and providing staff support. Experience has allowed the ability to work responsibly, punctually, and productively, even when working with little to no supervision. Detail-oriented administrative assistant with experience and customer service, data entry, and office management. Always willing to learn and take on added responsibilities to meet Team goals. Actively seeking a full-time position that offers professional challenges and opportunities for growth.
Overview
8
8
years of professional experience
Work History
Store Administrator
Urban Tactical
07.2022 - 07.2023
- As store administrator responsibilities included but were not limited to; Answering over 50 customer calls per day in professional and courteous manner.
- Directing calls to appropriate team members
- Prepared documents using word processing, spreadsheets, and databases
- Fluent in operation of Netsuite to prepare and keep records, build customer profiles and store documents
- Additionally, I Sorted all incoming mail, faxes and Courier deliveries
- Filed all materials and documents according to company procedures
- Updated and insured accuracy of organization databases, ensured backups of electronic files were created using proper company procedures
- Provided secretarial and administrative support to all team members and senior staff
- Utilized computer software to prepare invoices, and financial statements
- Filed financial material according to company procedure
- Processed accounts payable, and accounts receivable ensuring accuracy of timelines, information,and coding.
Customer Service Representative
Urban Tactical
07.2021 - 07.2022
- First point of contact
- Responsible for assisting customers with inquiries, concerns, requests
- Primary point of contact assisting in all customer relations, providing information about products and services, addressing complaints, and resolving issues
- Tasks included but not limited to; answering phone calls, responding to emails or live chats, processing orders, or returns, invoicing, best possible solution
- Maintaining accurate customer records
- Crucial role in ensuring customer satisfaction
- Built positive relationships with clients and vendors.
CSR-Customer Service Representative
PODS Moving and Storage
06.2015 - 06.2020
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Promptly responded to inquiries and requests from prospective customers
Education
High School Diploma -
Winnipeg Adult Education Center
Winnipeg, MB09.2020
Child Psychology -
Winnipeg Adult Education Center
Winnipeg, MB2020
Skills
- Management/Leadership Skills
- Customer Service Skills
- Highly empathetic client relationships, exceeding service standards
- POS
- Account Management
- Active listener
- Effective Communicator
- Organizational skills
- Time management
- NetSuite
- Office Management
- Special Events
- Multitasking and Organization
- Culture Development
- Office Equipment Proficiency
- Calendaring
- Recordkeeping Strengths
- Refund Processing
- Spreadsheets
- Brand Representation
- Setting Up Appointments
- Store Operations
- Team Leadership
- Time Management
- Goals and Performance
- Program Optimization
- Performance Review
- Delegating Work
- Store Support
- Customer Response
- Departmental Procedures
- Policies and Procedures
- Staff Coaching and Training
- Business Leadership
- Business Growth Initiatives
- POS Terminal Operation
- Customer Credit Management
- Scheduling and Time-Tracking
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Store Administrator
Urban Tactical
07.2022 - 07.2023
Customer Service Representative
Urban Tactical
07.2021 - 07.2022
CSR-Customer Service Representative
PODS Moving and Storage
06.2015 - 06.2020
High School Diploma -
Winnipeg Adult Education Center
Child Psychology -
Winnipeg Adult Education Center
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