Santiago Quiroga
Etobicoke,ON
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Sales Representative
Home Depot
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Educated on multiple departments
- In charge of building online requests on specific merchandise
- Educated on seasonal merchandise (such as power tools) and electrical merchandise
Construction Worker
Family Company Services
01.2019 - Current
- Efficient in painting jobs
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
Landscape Worker
Indeed
03.2024 - 07.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
Logistics Coordinator
Nordstrom
08.2022 - 01.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Logged, processed, and followed up merchandise authorization shipments in databases.
- Organized shoe backstock according to color, style, brand, size, and season. Made sure that every shoe was properly organized
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Checked items into computer system, printed correct labels and directed to the corresponding locations.
- Stayed informed with up-to date logistics technology advances to apply appropriate solutions and improve processes.
- Packaged online orders with ease and correctly, to later ship them and print labels according to the client.
Sales Associate
Zara
01.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met client needs by asking questions about the desired product they were looking for, providing different styles of clothing such as- colour, texture, style, and fit. Ultimately facilitating their search and giving them the right tools for their shopping experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Bishop Allen Academy Catholic Secondary School
Toronto, ON06.2021
Bachelor of Social Science -
Humber College
Toronto, ON04.2027
Skills
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Adaptable
- Product and service knowledge
- Complex Problem-Solving
- Product and Service Sales
- Negotiation Tactics
- Proactive
- Objection handling
- Seasonal maintenance
- Tool Maintenance
- Team Collaboration
- Time-management skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Landscape Worker
Indeed
03.2024 - 07.2024
Sales Representative
Home Depot
04.2023 - Current
Logistics Coordinator
Nordstrom
08.2022 - 01.2023
Sales Associate
Zara
01.2022 - 10.2022
Construction Worker
Family Company Services
01.2019 - Current
High School Diploma -
Bishop Allen Academy Catholic Secondary School
Bachelor of Social Science -
Humber College
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