Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sanorita Massey

Summary

Professional with proven track record in problem-solving and customer solutions. Adept at identifying issues, providing actionable strategies, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Skilled in communication, critical thinking, and conflict resolution. Reliable and flexible, excelling in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outbound Problem Solver

Amazon.ca
05.2022 - 03.2025
  • Provided critical input during weekly meetings, contributing ideas for continuous improvement initiatives related to the outbound process.
  • Mentored new team members on best practices for managing outbound shipments, fostering a culture of continuous learning and development.
  • Reduced order processing times with efficient investigation and resolution of shipping discrepancies.
  • Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.

Tele-communication Technician

Jastek Inc.
08.2023 - 11.2024
  • Installed and configured new devices and system components.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Managed and prioritized customer service requests to achieve prompt resolution.

Security Guard

Sky Watch Protection Services
02.2022 - 03.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Inventory Auditor

Voila by Sobeys
02.2021 - 01.2022
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
  • Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.

Education

Global Business Management - Global Business Management

Sault College of Applied Arts And Technology
Sault Ste. Marie, None
04-2022

Bachelor of Science - Business Management

Chandigarh University
India
04-2019

Skills

  • Creative solutions
  • Problem analysis
  • Assertiveness
  • Cross-functional coordination
  • Critical thinking
  • Issue troubleshooting
  • Decision-making
  • Customer service
  • Problem-solving skills
  • Excellent communication

Certification

  • SECURITY LICENSE
  • CPR-C LICENSE
  • FIRST AID LICENSE

Timeline

Tele-communication Technician

Jastek Inc.
08.2023 - 11.2024

Outbound Problem Solver

Amazon.ca
05.2022 - 03.2025

Security Guard

Sky Watch Protection Services
02.2022 - 03.2023

Inventory Auditor

Voila by Sobeys
02.2021 - 01.2022

Global Business Management - Global Business Management

Sault College of Applied Arts And Technology

Bachelor of Science - Business Management

Chandigarh University

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Sanorita Massey