Elizabeth Aguiluz
Escondido
Summary
Dynamically professional with a proven track record at Amazon, excelling in problem-solving and process optimization. Adept at cross-functional coordination and critical thinking, I implemented feedback mechanisms that enhances on time deliveries. Recognized for my attention to detail and ability to adapt quickly, I consistently improve operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Outbound Problem Solver
Amazon
11.2024 - Current
- Collaborated with team members to enhance operational efficiency and streamline processes.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Adapted quickly to changing protocols and procedures while maintaining service quality standards.
- Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes.
- Ensured timely follow-up on unresolved issues, maintaining high satisfaction levels.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Medical Assistant
Palomar Medical Center
09.2022 - 10.2024
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling and follow-up communications to enhance patient care experience.
- Conducted routine laboratory tests, maintaining high standards of accuracy and compliance.
- Administered patient care and assisted with medical procedures to enhance overall patient experience.
- Educated patients on treatment plans and medication management to promote health literacy.
- Collaborated with multidisciplinary teams to optimize care delivery and improve patient outcomes.
- Monitored patient progress and documented changes in electronic health records.
- Administered medications and treatments according to established protocols.
- Trained new nursing staff on best practices and safety procedures.
- Ensured adherence to infection control standards during treatment delivery.
Tire Technician
Jose's Tire Shop
04.2021 - 06.2022
- Performed tire installations and rotations efficiently to ensure customer satisfaction.
- Conducted thorough inspections of tires for wear, damage, and pressure levels.
- Collaborated with team members to resolve technical issues and improve service delivery.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Diagnosed and repaired braking systems, ensuring optimal vehicle performance and safety.
- Performed routine maintenance and inspections on brake components, enhancing reliability.
- Conducted thorough oil changes and fluid checks for diverse vehicle types.
- Utilized diagnostic tools to identify maintenance needs and ensure vehicle performance.
- Maintained a clean and organized workspace in compliance with safety standards.
CNA
Highland Palms Healthcare Center
05.2020 - 02.2021
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene, mobility, and feeding to promote independence among patients.
- Monitored vital signs and reported changes in health status to nursing staff for timely interventions.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to patient needs.
- Implemented infection control protocols, maintaining a clean and safe environment for residents and staff.
- Mentored new staff on best practices in patient care and facility procedures, fostering team cohesion.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma -
Rialto High School
Rialto, CA06-2020
Skills
- Creative solutions
- Problem analysis
- Assertiveness
- Cross-functional coordination
- Critical thinking
- Analytical thinking
- Risk assessment
- Strategic planning
- Process optimization
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
Outbound Problem Solver
Amazon
11.2024 - Current
Medical Assistant
Palomar Medical Center
09.2022 - 10.2024
Tire Technician
Jose's Tire Shop
04.2021 - 06.2022
CNA
Highland Palms Healthcare Center
05.2020 - 02.2021
High School Diploma -
Rialto High School