Sanjukta Das
Vancouver,Canada
Summary
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Medable, Inc
09.2022 - Current
- Support enterprise leadership team with reporting, analysis, and business presentations to inform of divisional strategies, revenue generation, forecasting and capacity modelling.
- Facilitate requirement gathering workshops, resulting in clear project objectives and deliverables.
Lead Barista
Prado Cafe + Kitchen
09.2020 - 08.2021
Team Leader - CRM Operations
Mobi
10.2018 - 08.2020
- Liaised with upper management regularly regarding progress updates on key projects as well as any challenges encountered.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
Corporate Trainer
Tata Consultancy Services
03.2018 - 09.2018
- Supported company growth by designing targeted training programs for new hires.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
Senior Corporate Trainer
Dr Reddy's Foundation
09.2016 - 12.2017
- Promoted a positive learning culture by consistently providing feedback and recognition to employees demonstrating outstanding performance in training sessions or on-the-job application of learned skills.
- Delivered engaging presentations at industry conferences, showcasing company expertise in corporate training methodologies.
- Partnered with HR teams to align corporate training initiatives with talent management strategies and organizational goals.
- Created a structured mentoring program fostering knowledge sharing between experienced professionals and junior employees.
Sales Trainer
Yaatra - a society for the cultural arts
08.2015 - 08.2017
- Managed recruitment, training and development for highly effective sales team.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
Business Development Executive
Intelligent Money Managers
07.2014 - 09.2014
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer Service Representative
Sunknowledge Services Inc.
10.2009 - 12.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
MBA - Finance and Financial Management Services
International School of Business
11.2014
Bachelor of Commerce - Accounting
University of Calcutta
08.2011
Skills
- Business Process Design
- Stakeholder Management
- User Acceptance Testing
- Project finance
- BI tools expertise
- Software Development Lifecycle
- Business process improvement
- Executive-Level Presentations
- Data and Analytics
- Project Management
Languages
Bengali
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
English
Native or Bilingual
Certification
- Foundations of Decentralized Clinical Trials
- Foundation - The DCT Experience
- Digital Analyst
- Digital Architect
- Digital Architect - Patient App, Site App
- Digital Architect - Study Builder, Study Manager
- Digital Architect - eConsent
- Train the Trainer
- Classroom Instructor
- Corporate Training Certification
- Talkdesk Supervisor
- Freshdesk Certification
Timeline
Senior Business Analyst
Medable, Inc
09.2022 - Current
Lead Barista
Prado Cafe + Kitchen
09.2020 - 08.2021
Team Leader - CRM Operations
Mobi
10.2018 - 08.2020
Corporate Trainer
Tata Consultancy Services
03.2018 - 09.2018
Senior Corporate Trainer
Dr Reddy's Foundation
09.2016 - 12.2017
Sales Trainer
Yaatra - a society for the cultural arts
08.2015 - 08.2017
Business Development Executive
Intelligent Money Managers
07.2014 - 09.2014
Customer Service Representative
Sunknowledge Services Inc.
10.2009 - 12.2011
MBA - Finance and Financial Management Services
International School of Business
Bachelor of Commerce - Accounting
University of Calcutta
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