Nirmal Kumar Paunrajan
Toronto,ON
Summary
Well-qualified product management professional familiar with Agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases. Methodical Product Owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in lending products. Prepared to bring 10 plus years' experience in the field to a challenging new role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
TCS Canada
07.2022 - Current
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Collaborated with IT teams on the development of applications based on business requirements.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Senior Product Owner / Senior Business Consultant
Wipro Technologies
Chennai, Tamilnadu
08.2011 - 01.2020
- Gathered and prioritized product requirements from stakeholders.
- Analyzed customer feedback to identify areas for improvement.
- Developed user stories, acceptance criteria, and mockups for new features.
- Collaborated with development teams to ensure successful delivery of products.
- Managed sprints and monitored progress against project timelines.
- Provided guidance on best practices in Agile software development processes.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Coordinated release planning activities including feature sets, launch dates.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Performed QA testing of new features prior to their release into production environment.
- Ensured compliance with regulatory standards related to the product portfolio.
Executive
Wipro - Business Processing
Chennai, Tamilnadu
09.2008 - 07.2011
- Organized and facilitated regular meetings with senior management teams.
- Collaborated with other departments in the organization to develop strategic plans.
- Prepared presentations for internal and external stakeholders.
- Created reports summarizing progress against organizational goals and objectives.
- Managed budgeting processes for various projects across the organization.
Executive
CITI Group global services Ltd
Chennai, Tamilnadu
07.2007 - 09.2008
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
- Recommended improvements to existing processes that would improve efficiency within the department.
- Served as a resource for colleagues who had questions about policies or procedures related to credit cards.
SME
Fidelity Investment Business Services
Bengaluru, Karnataka
03.2006 - 06.2007
- Reviewed and assessed defined benefit plans for compliance with applicable laws, regulations, and policies.
- Resolved any discrepancies between retirement plan records and payroll system records.
- Developed and evaluated methods and techniques for selecting, promoting and training workers.
Education
Bachelor of Science - Botany
Vivekananda College
Chennai, Tamilnadu 04-2003
Skills
- Business Process Design
- Business Solutions Development
- Marketing Program Analysis
- Process Improvements
- Customer Engagement
- Data-driven decision-making
- Software Development Lifecycle
- Business Analysis
- Stakeholder Collaboration
- Sprint Planning
- Product Lifecycle Management
- Design thinking
- User Acceptance Testing
- Risk Assessments
Certification
- Learn basic SQL
- Certified Scrum master
Languages
English
Professional
Tamil
Professional
Kannada
Professional
Accomplishments
- Falcon Award
- Star of the year
- Ace of Payments
- Star of the month
Timeline
Senior Business Analyst
TCS Canada
07.2022 - Current
Senior Product Owner / Senior Business Consultant
Wipro Technologies
08.2011 - 01.2020
Executive
Wipro - Business Processing
09.2008 - 07.2011
Executive
CITI Group global services Ltd
07.2007 - 09.2008
SME
Fidelity Investment Business Services
03.2006 - 06.2007
Bachelor of Science - Botany
Vivekananda College
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