SANJEEV KUMAR

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with Technicians and personnel to coordinate timely and complete the job on time.
• Directed dispatching, routing, and tracking of Technicians vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Receive Calls and chats from the User for different kind of issue, like Internet, TV box and Home phone.
Get the information from the customer for the issue, open the account on system, diagnose and
solve problems.
Besides giving technical support the the Customers also educate the customer for the service
issue why it was not working.
If there is outage in the area give the information for the outage and create a outage ticket for the
customer and give an estimate time to the customers
If issue does not get resolved on the calls on on chats after the troubleshooting steps and
workflow for the individual issue then book service tech for the customer.

Installed and configured operating systems and applications.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.