Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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SANJANA SANJANA

NIAGAR,ON

Summary

Customer service expert with a proven track record in problem-solving and technical support provision. Highly efficient in customer engagement and telephone skills, ensuring exceptional service delivery. Adept at handling complex issues with a focus on customer satisfaction and retention. Seeking to leverage extensive experience to contribute to a dynamic team focused on excellence in customer service.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Customer service representative

Great Wolf Lodge
Niagara Falls, Ontario
01.2024 - Current
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed inbound customer calls, providing information on service or product upgrades

Customer service representative

COCENTRIX
NOIODA, INDIA
01.2022 - 04.2023
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Assisted customers in making informed decisions by providing detailed product information.

RECOVERY COLLECTION SPECIALIST

IQOR
NOIDA , INDIA
06.2021 - 12.2022
  • Resolved technical issues promptly, enhancing overall system performance.
  • Maintained up-to-date industry knowledge through continuous professional development.
  • Performed regular system backups, preventing potential data loss.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.

Education

Certificate of Higher Education - HOSPITALITY AND TOURISM MANAGEMENT

Niagara College
Welland
05.2023 - 12.2023

Certificate of Higher Education - INTERNATIONAL BUSINESS MANAGEMENT

Niagara College
Welland
01.2024 - 12.2024

Bachelor of Arts -

KURUKSHETRA UNIVERSITY
05.2016 - 05.2019

Skills

  • Customer service expert
  • Problem-solving
  • Technical support provision
  • Telephone skills
  • Customer engagement
  • Highly efficient

Languages

English
Advanced
Hindi
Native

Accomplishments

TOP PERFORMER OF THE MONTH , GREAT WOLF LODGE ,NOVEMBER 2024

TOP PERFORMER OF THE YEAR, IQOR, 2021

Timeline

Customer service representative

Great Wolf Lodge
01.2024 - Current

Certificate of Higher Education - INTERNATIONAL BUSINESS MANAGEMENT

Niagara College
01.2024 - 12.2024

Certificate of Higher Education - HOSPITALITY AND TOURISM MANAGEMENT

Niagara College
05.2023 - 12.2023

Customer service representative

COCENTRIX
01.2022 - 04.2023

RECOVERY COLLECTION SPECIALIST

IQOR
06.2021 - 12.2022

Bachelor of Arts -

KURUKSHETRA UNIVERSITY
05.2016 - 05.2019

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SANJANA SANJANA