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ANU OKEKE
Customer Service Representative
Ottawa,ON
Summary
Dedicated Customer Service professional with over 3 years of service delivery, knowledge ,and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
1
1
Language
Work History
Customer Service Representative
Arise Virtual Solutions
OTTAWA, Ontario
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Resolved issues over phone with 20 customers daily.
Support Associate
Extendicare
OTTAWA, Ontario
01.2021 - Current
- Respected patient's privacy and dignity, upholding all policies and regulations
- Adapted to a surge of residents during Covid -19 pandemic working overtime and implementing new care procedures
- Cared for an average of 10 residents per shift , assisting 2-3 nurses and doctors with 200% influx during Covid 19 Pandemic.
- Routinely monitored and recorded patients vitals, including blood pressure and temperatures.
- Aided 20+ patients per shift with routine tasks including feeding dressing and exercise.
Customer Service Representative
Wema Bank
Lagos, Nigeria
02.2019 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to about 10 customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Processed 30-50 invoices each weeks and mailed documentation to clients
Administrative Assistant
JITE PROJEKTS
LAGOS,, Nigeria
02.2017 - 01.2019
- Managed approximately 15 - 20 reports per month.
- Utilized excellent customer service to schedule and coordinate appointments via phone, text and email for over 20 clients weekly.
- Planned and coordinate internal meetings and off site events for 50 people by selecting venues, vendors and arranging transportation while staying within a strict budget.
- Prepared, proof read edit and finalize incoming and outgoing document reports.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Education
Post Graduates - Victimology
Algonquin College
Ottawa, ON 09.2019 - 04.2022
Bachelor of Science - Psychology
UNIVERSITY oF LAGOS
LAGOS,NIGERIA 09.2012 - 11.2016
Diploma - Business Administration
YABA COLLEGE oF TECHNOLOGY
LAGOS,NIGERIA 09.2010 - 09.2012
Skills
Customer service experience
Customer service expert
Customer service and engagement
Efficient customer service expert
Sales expertise
Complaint resolution
Report preparation
CRM
Administrative support
Creative problem solving
Multi-line phone talent
Recordkeeping strengths
Taking Initiative
Certification
Mental Health first Aid
Software
Microsoft excel
Power Point
Visio
SQL
Timeline
Customer Service Representative
Arise Virtual Solutions
03.2022 - Current
Support Associate
Extendicare
01.2021 - Current
Mental Health first aid
03-2020
Mental Health first Aid
02-2020
Post Graduates - Victimology
Algonquin College
09.2019 - 04.2022
Customer Service Representative
Wema Bank
02.2019 - 08.2019
PMP- Project Management
05-2017
Administrative Assistant
JITE PROJEKTS
02.2017 - 01.2019
Bachelor of Science - Psychology
UNIVERSITY oF LAGOS
09.2012 - 11.2016
Diploma - Business Administration
YABA COLLEGE oF TECHNOLOGY
09.2010 - 09.2012