Sanja Basanovic
Vancouver
Summary
Library processing professional with commitment to precision and operational excellence. Experienced in customer service and team management. Excellent team player, can work under pressure and known for calm and friendly demeanor.
Overview
7
7
years of professional experience
Work History
Processing Associate
Library Bound Inc.
01.2024 - Current
- Applying barcodes, spine labels, and protective covers to new books, CDs, DVDs, and other resources according to library specifications.
- Creating audio book covers and processing audio books on various mediums, including CD, MP3 and PlayAway.
- Sorting and shelving new and returned materials
- Managing high-volume tasks efficiently, prioritizing workloads for optimal time management.
- Demonstrating strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
Store Manager
Granville Island Spice Co
07.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Deli Department Leader
Fresh St. Market
12.2020 - 01.2022
- Managed and delegated daily activities
- Managed ordering, receiving and merchandising.
- Kept track of shrink, sales and product movement
- Planed and executed holiday production, orders and merchandising
- Implemented company polices, standard operating procedures, and educated team members
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Created appealing menu offerings based on seasonal ingredients availability trends both locally sourced fresh produce meats cheeses artisan breads spreads condiments.
- Developed and implemented systems to maintained accurate records of product costs, production and losses.
- Implemented cost control measures to reduce waste and optimize profits without sacrificing quality or customer experience.
- Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
- Introduced new product lines to the deli department based on consumer trends and market research, driving sales growth within the category.
Gallery Manager
Karen Cooper Photography
10.2018 - 10.2019
- Coordinated with artists on gallery displays
- Kept track of image and office supplies inventory
- Handled gallery and online sales
- Managed staff and payroll
- Organized and ran special events at gallery
- Managed shipping and delivery of artwork
- Maintained a clean, attractive environment within the gallery space to showcase artworks effectively and professionally.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
BASc - Environmental Engineering
University of Northern BC/University of BC
Vancouver, BC01.2017
Bachelor of Biology and Environmental Protection - Environmental Science
University of Belgrade
01.2006
Skills
- Team management
- Library materials processing
- Cash handling
- Customer service
- Computer operations
- Research
- Merchandising
Languages
English - Advanced
Serbo-Croatian - Advanced
Timeline
Processing Associate
Library Bound Inc.
01.2024 - Current
Store Manager
Granville Island Spice Co
07.2022 - 02.2023
Deli Department Leader
Fresh St. Market
12.2020 - 01.2022
Gallery Manager
Karen Cooper Photography
10.2018 - 10.2019
Bachelor of Biology and Environmental Protection - Environmental Science
University of Belgrade
BASc - Environmental Engineering
University of Northern BC/University of BC
Additional Information
- HIGHLIGHTS OF QUALIFICATIONS
- Detail-oriented, organized, able to prioritize and meet deadlines
- Able to work independently and as a part of a team
- Proficient in working under pressure, managing multiple tasks and managing a team
- Strong interpersonal, written, and verbal communication skills
- Computer skills: Microsoft Office
Similar Profiles
Dustin ParkerDustin Parker
Production Engineer at Bound To Stay BoundProduction Engineer at Bound To Stay Bound
Madison LightfootMadison Lightfoot
Production Worker at Bound To Stay BoundProduction Worker at Bound To Stay Bound
Lawanda RuffinLawanda Ruffin
Mental Health Tech/Census Management at Homewood BoundMental Health Tech/Census Management at Homewood Bound
Nola ChaseNola Chase
Front of House Employee at Merci Boulangerie BakeryFront of House Employee at Merci Boulangerie Bakery
ANDRES BLANCOANDRES BLANCO
Civil Engineer at AG CIVILCivil Engineer at AG CIVIL