PRAKALYAN THARMAKULARAJAH
Montreal
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Dedicated to contributing to team success and driving positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensuring readiness to adapt and thrive in fast-paced environments, fostering growth for both the team and the organization.
Overview
8
8
years of professional experience
Work History
Processing Associate
Symcor Inc.
02.2024 - Current
- Managed high-volume financial data processing and reconciliation for commercial account portfolios.
- Oversaw daily processing operations, ensuring adherence to established guidelines and quality standards.
- Identified and corrected discrepancies while maintaining adherence to internal control standards.
- Supported operational risk management by aligning daily workflows with financial performance targets and compliance standards.
Customer Service Representative
Hertz Canada
09.2022 - 09.2023
- Delivered high-quality customer service by managing reservations, rentals, and returns while addressing client needs promptly and professionally.
- Mentored junior associates, providing training on workflows and best practices for accuracy and efficiency.
- Processed payments, contracts, and documentation with accuracy, supporting smooth daily operations and adherence to company policies.
- Resolved customer concerns efficiently and maintained clear communication to support high satisfaction and repeat business.
Supervisor
Complexe Aquatique Du Saint-Leonard
03.2018 - 09.2022
- Led and coordinated a team of lifeguards and monitors, ensuring smooth pool operations and a safe, welcoming environment for all visitors.
- Delivered excellent customer service by assisting patrons, addressing concerns and providing guidance on pool activities and safety rules.
- Mentored and trained junior staff, fostering teamwork, accountability, and high standards of safety and service.
Education
Certificate - Foundation for Business
Concordia University
Montreal04-2026
No Degree - Social Science (Commerce)
Dawson College
Montreal09.2022
High School Diploma -
École Secondaire Louis-Riel
Montreal, QC06-2017
Skills
- Customer Service & Client Relations
- Financial Data Processing & Account Reconciliation
- Risk Management & Compliance Adherence
- Team Leadership & Staff Supervision
- Service excellence
- Emergency Response & Safety Management
- Training & Mentoring Junior Staff
- Conflict Resolution & Problem Solving
- Time Management & Organizational Efficiency
LANGUES PARLÉES ET ÉCRITES
French
Native or Bilingual
English
Native or Bilingual
Tamil
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sports
Timeline
Processing Associate
Symcor Inc.
02.2024 - Current
Customer Service Representative
Hertz Canada
09.2022 - 09.2023
Supervisor
Complexe Aquatique Du Saint-Leonard
03.2018 - 09.2022
Certificate - Foundation for Business
Concordia University
No Degree - Social Science (Commerce)
Dawson College
High School Diploma -
École Secondaire Louis-Riel