Sangeet Sangeet
Toronto,ON
Summary
Results-driven manager with a solid foundation at Cash 4 You Corp. who is skilled at providing outstanding customer service while increasing operational effectiveness. Using a hands-on approach, I'm excellent at managing and assisting teams, settling disputes, and making sure our customers' needs were carefully met throughout all channels of contact. My proficiency in Microsoft Office has helped improve the accuracy of financial reporting and streamline routine procedures while retaining confidentiality.
Overview
4
4
years of professional experience
Work History
Manager
Cash 4 You Corp.
Toronto, Ontario
01.2023 - Current
- Performing administrative tasks, preparing accurate reports, submitting documents, financial reporting, and ensuring compliance with the company's policies and procedures.
- Overseeing staff, scheduling for 10 stores, training new hires moving to different locations, and providing feedback to ensure that company performance standards are met.
- Handling customer complaints, inquiries, and delivering exceptional customer service over the phone and in real time to meet customer needs and ensure satisfaction.
- Coordinating, organizing weekly team meetings, and documenting performance reviews, focusing on continuous improvement, and a collaborative effort to meet company-set goals.
- Managing inventory, ordering, receiving, and organizing stock, ensuring the office is fully equipped to meet operational needs.
- Cash management for 100 or more customers on a weekly basis, along with ensuring that all cash and deposits are accounted for.
- Ensuring all customer data is accurate for new customers, as well as returning customers, verifying the integrity of the data collected, and ensuring confidentiality throughout.
- Boosting the customer base, acquiring new customers, and identifying needs to deliver relevant products.
Financial Services Representative
Cash 4 You Corp
04.2021 - 12.2022
- Determining the income, expenses, financial objectives, or other information needed to develop a financial plan for clients.
- Continually strive to achieve financial targets through the delivery of exceptional client service.
- Adhering to proper company standards regarding store operations.
- Identifying customer needs, exploring all options, and suggesting different financial products to better assist the customer.
- Managing collection activities for all past-due financial accounts, and maintaining an impeccable level of customer service.
- Reviewing and updating credit and loan files, as per the company standards.
- Performing an initial appraisal of potential borrowers by thoroughly examining their applications while maintaining confidentiality.
- Processing transactions quickly and accurately, in accordance with established procedures.
- Ensuring that all customer inquiries are answered promptly and completely.
Pharmacy Assistant
PharmAssist Pharmacy
Markham, Ontario
12.2020 - 04.2021
- General assistance with day-to-day activities of the pharmacy.
- Take prescriptions from clients over the phone.
- Measuring and mixing drugs according to the prescriptions.
- Package, label, and dispense medications.
- Converse with doctors, and work out plans for better client care.
- Talking to clients over the phone, and updating their profiles for any changes in their medication regimen.
- Write memos, prepare receipts, and invoices, and file orders.
Education
Post-Graduate Diploma - Pharmacy Technician
Lambton College of Applied Arts And Technology
Sarnia, NoneBachelor of Science - Pharmacy
Chitkara University
Punjab, IndiaSkills
- Customer service
- Conflict resolution
- Document preparation
- Data reconciliation
- Detail Orientation
- Problem solving
- Staff coordination
- Data analysis
- Time management
- Multi-tasking
- Confidentiality
- Microsoft Office
- Written and verbal communication
- Medical terminology
Internships
SickKids Hospital, Toronto, Sept-October, 2021
- Read and interpret prescriptions and enter into the computer systems,
- Fill and check prescriptions (unit doses,ward stocks and emergency supplies)
- Compound medications as per the instructions and approve final release.
- Maintain drug accountability records, narcotics documentations, investigational and SAP drugs.
Apple Hills Medical Associates, July -August 2021
- Taking inventory of medications and supplies.
- Processing prescriptions for clients.
- Talking to clients over the phone in a professional manner and filling their prescriptions.
- Attending emails and fax messages.
Timeline
Manager
Cash 4 You Corp.
01.2023 - Current
Financial Services Representative
Cash 4 You Corp
04.2021 - 12.2022
Pharmacy Assistant
PharmAssist Pharmacy
12.2020 - 04.2021
Post-Graduate Diploma - Pharmacy Technician
Lambton College of Applied Arts And Technology
Bachelor of Science - Pharmacy
Chitkara University
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