Sanela Bilalovic
Walnut Creek
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Il Fornaio Restaurant
Walnut Creek
04.2003 - Current
- Managed daily restaurant operations and ensured compliance with health regulations.
- Supervised staff schedules and trained new employees on service standards.
- Coordinated inventory management and ordered supplies to maintain stock levels.
- Implemented marketing strategies to promote special events and menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Resolved conflicts among employees in an effective manner.
- Created new menu items based on customer feedback and industry trends.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Established policies for cash handling procedures to maximize security measures.
- Updated computer systems with new pricing and daily food specials.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Assisted with kitchen preparation during peak times as needed.
- Ensured compliance with all food safety regulations and sanitation standards.
Restaurant Manager
Il Fornaio Restaurant
Walnut Creek
04.2003 - Current
- Managed daily restaurant operations and ensured compliance with health regulations.
- Supervised staff schedules and trained new employees on service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented marketing strategies to promote special events and menu items.
- Fostered a positive work environment through team-building activities and recognition programs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
Education
Chemical Food Tech
Orasje Europe , YugoslaviaForeign Europe Diploma
Orasje, Ex Yugoslavia Skills
- Daily operations management
- Inventory control
- Staff training
- Budget management
- Customer feedback resolution
- Customer relationship management
- Safety compliance
- Conflict resolution
- Problem solving
- Team leadership
- Effective communication
- Performance coaching
- Time management
- Employee schedule management
- Schedule coordination
- Passion for customer satisfaction
- Shift management
- Table management
- Restaurant operations management
- Supervisory skills
- Staff management
- Pre-shift walk-through
- Customer-oriented
Languages
English
Professional
A1
Spanish
Limited
A1
Croatian
Professional
A1
Timeline
Restaurant Manager
Il Fornaio Restaurant
04.2003 - Current
Restaurant Manager
Il Fornaio Restaurant
04.2003 - Current
Chemical Food Tech
Foreign Europe Diploma