Mythel Torres
Calgary,AB
Summary
Results-driven Restaurant General Manager with expertise in daily operations management and food safety compliance. Proven track record in staff training and inventory management to enhance customer satisfaction and drive profitability. Dynamic Restaurant General Manager with a proven track record in daily operations, staff training, and marketing strategy development. Committed to optimizing profits and enhancing customer satisfaction through effective team leadership and compliance with food safety standards.
Overview
13
13
years of professional experience
Work History
Restaurant Restaurant General Manager
Honeybee Foods Corporation
Calgary, Alberta
05.2019 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Developed and implemented marketing strategies to attract new customers.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Conducted performance evaluations to enhance team productivity and morale.
- Ensured compliance with health, safety, and sanitation regulations across the establishment.
- Collaborated with suppliers to negotiate favorable terms for food and beverage products.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Conducted regular meetings with staff members to discuss operational issues.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Ensured compliance with health, safety and sanitation standards.
- Resolved customer complaints in a professional manner.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Established cash control systems for register transactions.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Kept up-to-date records of employee performance reviews.
- Prepared and led food service training programs to teach staff various tasks.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Assistant Store Manager
Harveys
Rocky Mountain House, Alberta
02.2013 - 05.2019
- Assisted in training new staff on store policies and customer service standards.
- Managed daily store operations, ensuring compliance with company procedures.
- Coordinated inventory management and stock replenishment to meet demand.
- Supervised cash handling processes, maintaining accuracy during transactions.
- Resolved customer inquiries and complaints, providing effective solutions promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Payroll And Accounting Administration -
Ast West College
08-2021
Bachelor of Science - Nutrition And Dietetics
University of The Philippines
12-1994
Skills
- Daily operations management
- Inventory management
- Marketing strategy development
- Staff training and mentoring
- Customer relationship management
- Food safety compliance
- Team performance evaluation
- Operations management
- Sales strategy analysis
- Budget planning
- Food safety
- Business management
- Employee retention
- Cost control
- Sanitation standards
- Social media marketing
- Restaurant promotion
- Inventory control and record keeping
- Customer service best practices
- Employee schedule management
Accomplishments
PAPE Awardee for the year 2024
Education and Training
Certified Food Safety Handler
Timeline
Restaurant Restaurant General Manager
Honeybee Foods Corporation
05.2019 - Current
Assistant Store Manager
Harveys
02.2013 - 05.2019
Payroll And Accounting Administration -
Ast West College
Bachelor of Science - Nutrition And Dietetics
University of The Philippines