Sandy Momba
Summary
Goal-oriented Immigration Legal Assistant seeking a full-time employment position that offers professional challenges utilizing interpersonal skills, excellence time management and problem-solving skills .
Overview
9
9
years of professional experience
Work History
Order Desk Clerk
HealthCare Solutions
10.2019 - 11.2023
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed report with clients and therapists and promoted products and company events.
Lead Counter
Panda Express
09.2016 - 10.2019
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Performed routine equipment maintenance checks as per manufacturer guidelines, minimizing downtime due to malfunctions or breakdowns.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Student Ambassador/Volunteer
NorQuest College
09.2014 - 04.2015
- Supported new student orientation programs, resulting in a smoother transition for incoming freshmen.
- Contributed to the development of the university''s brand identity by serving as a representative at off-campus recruiting events.
- Improved visitor experiences by providing personalized assistance based on individual needs during open houses and other recruitment events.
- Exemplified professionalism as a representative of the university at all times, both on-and off campus.
Education
No Degree - Immigration Legal Assistant
CDI College
Edmonton, AB07.2024
No Degree - ESL/Academic Upgrading
NorQuest College
Edmonton, AB04.2015
Skills
- Professional and mature
- Detailed Oriented
- Maintains confidentiality
- MS Office
- Immigration Laws
- Case Management
- Data Entry
- Documentation
- Time Management
- Problem-Solving
- Flexible and Adaptable
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Full Professional
Timeline
Order Desk Clerk
HealthCare Solutions
10.2019 - 11.2023
Lead Counter
Panda Express
09.2016 - 10.2019
Student Ambassador/Volunteer
NorQuest College
09.2014 - 04.2015
No Degree - Immigration Legal Assistant
CDI College
No Degree - ESL/Academic Upgrading
NorQuest College
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