Leif Sandvar

Work History

PHS Community Services Society

01.2021 - Current

Designed, developed, and implemented infrastructure to automate new device deployments, with bespoke custom automation scripts and in depth configuration of Jamf Pro Suite for Orchestration and Device Management
Liaised and collaborated with external third party service providers to extend information technology services to organization
Architected solutions with stakeholders, Building managers or department leads to improve data accessibility whilst maintaining a Zero Trust Data security model
Conducted Training and coaching sessions to ensure staff adherence to polices that uphold FOIPPA Regulations
Lead Projects regarding Networking Infrastructure upgrades and implementations.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Designed custom automation tools to enhance efficiency in repetitive tasks, saving time for staff members.

Daxtech IT Solutions

08.2019 - 01.2021

Consulted with clients on ways to improve and extend their productivity through the implementation of different technologies, and developed strategies and systems to simplify processes
Managed life cycle replacement of hardware and software.
Aided clients in the procurement, deployment and configuration of various infrastructure and equipment (e.g Servers, Hardware, Software, Platforms, and Automation.)
Developed and maintained Servers and Backup appliances with a focus on redundancy and high Availability for inter-provincial Corporations and Organizations
Managed Identity and Permissions structures with Microsoft Server and networking Infrastructure (DHCP, Microsoft Azure Active Directory Sync, DNS, Print Server, Active Directory, Group Policy, Microsoft 365 and other related systems.)

Geek Squad Canada

06.2018 - 08.2019

Advised Multi-departmental team on development and education of staff on topics related to Technology, Computing, and infrastructure
Mentored junior staff members in technical skills development, fostering an environment of continuous learning and growth.
Coached a team of 4 Geek Squad Agents, and aided in training Store sales teams, repeatedly reaching top 10% of district and winning 1 month as "Best in District"
Coordinated technical training and personal development classes for staff members.
Analyzed Store wide Budgets, and trained Geek Squad team to reduce loss centers, which improved the tech team by ~15 percent.

Geek Squad Canada

10.2016 - 06.2018

Was continually top 10% of Geek Squad agents in BC from 2016 - 2019, and Consistently received about 85% minimum review on Client Satisfaction, with several months maintaining 100% NPS Scores.
Project lead the Renovation of Best Buy Store 10, as the IT Lead for the Renovation, planning, and delegating task allocation to a team of 2-10 Agents and Non-Technical Staff.
Implemented software upgrades and patches, minimizing security vulnerabilities and improving overall system performance.
Identified potential sales and cross-selling opportunities and informed supervisor.
Used ticketing systems to manage and process support actions and requests.