Leif Sandvar
IT Analyst
Garden Bay
Summary
Hardworking IT Analyst with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
8
8
years of professional experience
Work History
Information Technology Analyst 2
PHS Community Services Society
01.2021 - Current
- Designed, developed, and implemented infrastructure to automate new device deployments, with bespoke custom automation scripts and in depth configuration of Jamf Pro Suite for Orchestration and Device Management
- Liaised and collaborated with external third party service providers to extend information technology services to organization
- Architected solutions with stakeholders, Building managers or department leads to improve data accessibility whilst maintaining a Zero Trust Data security model
- Conducted Training and coaching sessions to ensure staff adherence to polices that uphold FOIPPA Regulations
- Lead Projects regarding Networking Infrastructure upgrades and implementations.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Designed custom automation tools to enhance efficiency in repetitive tasks, saving time for staff members.
Information Technology Consultant
Daxtech IT Solutions
08.2019 - 01.2021
- Consulted with clients on ways to improve and extend their productivity through the implementation of different technologies, and developed strategies and systems to simplify processes
- Managed life cycle replacement of hardware and software.
- Aided clients in the procurement, deployment and configuration of various infrastructure and equipment (e.g Servers, Hardware, Software, Platforms, and Automation.)
- Developed and maintained Servers and Backup appliances with a focus on redundancy and high Availability for inter-provincial Corporations and Organizations
- Managed Identity and Permissions structures with Microsoft Server and networking Infrastructure (DHCP, Microsoft Azure Active Directory Sync, DNS, Print Server, Active Directory, Group Policy, Microsoft 365 and other related systems.)
Computer Services Manager
Geek Squad Canada
06.2018 - 08.2019
- Advised Multi-departmental team on development and education of staff on topics related to Technology, Computing, and infrastructure
- Mentored junior staff members in technical skills development, fostering an environment of continuous learning and growth.
- Coached a team of 4 Geek Squad Agents, and aided in training Store sales teams, repeatedly reaching top 10% of district and winning 1 month as "Best in District"
- Coordinated technical training and personal development classes for staff members.
- Analyzed Store wide Budgets, and trained Geek Squad team to reduce loss centers, which improved the tech team by ~15 percent.
Computing and Home Technology Support
Geek Squad Canada
10.2016 - 06.2018
- Was continually top 10% of Geek Squad agents in BC from 2016 - 2019, and Consistently received about 85% minimum review on Client Satisfaction, with several months maintaining 100% NPS Scores.
- Project lead the Renovation of Best Buy Store 10, as the IT Lead for the Renovation, planning, and delegating task allocation to a team of 2-10 Agents and Non-Technical Staff.
- Implemented software upgrades and patches, minimizing security vulnerabilities and improving overall system performance.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Used ticketing systems to manage and process support actions and requests.
Education
Computer Science
05.2001 -
Creative Writing
Full Stack Web Development
06.2023
Skills
Network Administration
System Maintenance
Code debugging
Technical Writing
Multitasking
Adaptability
IT Asset Management
IT Infrastructure
Analytical Thinking
Teamwork and Collaboration
Programming Languages
- Javascript (ExpressJS, NodeJS, NextJS, React)
- Python, Bash/ZSH
- C#, Java, Kotlin
- SQL, and Mongo
- Kotlin, React Native, Dart, and Flutter
Timeline
Information Technology Analyst 2 - PHS Community Services Society
01.2021 - Current
Information Technology Consultant - Daxtech IT Solutions
08.2019 - 01.2021
Computer Services Manager - Geek Squad Canada
06.2018 - 08.2019
Computing and Home Technology Support - Geek Squad Canada
10.2016 - 06.2018
Thompson Rivers University - , Computer Science
05.2001 -
Capilano University - , Creative Writing
Zero To Mastery Boot Camp - , Full Stack Web Development