Nicholas Hester

Under contract through FDM Group June 2022 to May 2023

Under contract through PROCOM Services June 2023 to current

• First point of contact for internal customers seeking assistance
• Work with multiple applications including Powershell, Servicenow, CommandPro, RDP and TCIP
• Investigate system issues and implement resolutions to reduce downtime
• Train, onboard and assess new Analysts

• Recruited to be trained and deployed at an FDM Client.
• Placed at TD Bank in London Ontario
• Worked with a team and developed a tool designed to automatically check applicants against the Government of the United States website for potential red flags. Used UiPath and RPA (Robotic Process Automation) to build application

• Loaded, unloaded, and moved material to and from storage and production areas
• Maintained work areas by cleaning and straightening for maximum productivity and safety
• Performed general housekeeping and cleaning tasks
• Adhered to company policies, safety procedures, and performance standards