Sandra Rose Antony
Brampton,ON
Summary
Knowledgeable and dedicated customer service representative, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Sales and Service Expert
Chatr Mobile
01.2023 - Current
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Researched client requests to create best possible solutions for diverse needs.
CAP Team Associate
Walmart
09.2022 - Current
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Collected and properly disposed of bundle ties and other packing materials for safety.
Education
Bachelor of Science - Wireless Networking
Lambton College of Applied Arts And Technology
Sarnia, ON01.2023
Bachelor of Science - Electronics And Communication Engineering
St. Joseph College of Engineering And Technology
India06.2020
Skills
- Client Needs Assessment
- Effective Customer Communication
- Consultative Selling Techniques
- Solving Customer Concerns
- Paperwork Processing
- Overcoming Objections
Timeline
Customer Sales and Service Expert
Chatr Mobile
01.2023 - Current
CAP Team Associate
Walmart
09.2022 - Current
Bachelor of Science - Wireless Networking
Lambton College of Applied Arts And Technology
Bachelor of Science - Electronics And Communication Engineering
St. Joseph College of Engineering And Technology
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