Sandra George
Scarborough,ON
Summary
Experienced Software Engineer with over 4 years of experience in Software Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer(L2/L3)
ValGenesis
10.2023 - Current
- Responded to support requests from end-users and patiently walked individuals basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Documented faults and bugs for referral to development staff for use in updates.
Software Engineer
AmerisourceBergen
01.2023 - 05.2023
- Developed Web & Windows based applications
- Responsible for managing the build and release process of software products or updates, including code branching and merging, build scripts, and release packaging
- Automated the process by building CI/CD pipelines in Azure DevOps and Deployed applications in Azure, Jenkins, Copado
- Ensured that the software product or update is deployed to the appropriate environments, such as production, staging, or development, depending on the company's needs
- Conducted testing the software product or update before it is released, including integration testing, system testing, sanity testing, regression testing, and performance testing
- Engaged in monitoring the software product or update to ensure it is performing correctly and troubleshooting any issues that arise
- Documenting the release process and any issues that arise during the process to ensure that all team members can understand the process and contribute to improving it over time
- Developed application using Dot Net Technology
- Manual Testing Applications.
JUNIOR SOFTWARE DEVELOPER
U.ST
08.2020 - 08.2022
- Developing Applications based on user requirements
- Software Testing for the applications developed
- Meetings with clients for application related
- Releasing applications to Server
- Production Support for the released applications.
GRADUATE APPRENTICE TRAINEE
Wabco India Limited
11.2018 - 11.2020
- Involving in Real-Time & continuous follow-up with support teams for critical & high priority incident resolution; carried out sending all Incident notifications as per agreed process and regular follow-up with the support team for relevant notification updates SLA
- Responsible for the core development and logical designing of modules in Web Application and Database
- Involving in Technical Customer Support
- Meetings with clients for Application related
- Releasing applications to Server
- Production support for the released applications
- Manual Testing.
Education
BACHELOR OF ENGINEER - Electronics and communication engineering
Amal Jyothi College of Engineering, Kerala
06.2018
Skills
- Language: C#
- Tools: Jira, VMware,RCS,Command Prompt,Visual Studio,Swagger,Copado,Azure DevOps,Jenkins,Microsoft365,OnlyOffice
- DataBase:SQL(MSSQL, MySQL, T-SQL,NOSQL),PLSQL,ORACLE DB
- Server: IIS Sever,Azure Server
- Repository:Git, TFS,Azure
- Frontend:HTML,CSS,JavaScript,Angular
- ASPNet, NET Core, Entity Framework,
EF CORE,MVC,API,LINQ,XML,Web API
- Ticketing Tools: IMS,ServiceNow,E-Desk
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Achieved award for completing task with accuracy and efficiency.
- Received Best Employee award for a quarter.
- Microsoft Azure Portal Certification.
- Salesforce Copado Certification.
- Dot Net Certification.
Certification
- Oracle Database 12c and 19c
- Copado Certification
- Release Engineer Certification
Attainments
- A release engineer, also known as a build and release engineer or a DevOps engineer, is responsible for ensuring the smooth and timely delivery of software products or updates to users.
- I have knowledge and experience developing the windows and web-based applications using C#,ASP.Net Core, Asp.Net ,WebApi ,WCF, MS SQL DB ,SQL,PL/SQL,NOSQL, JavaScript, Entity Framework, Entity Framework Core,MVC,XML,VB.NET, Ajax, LINQ, HTML,CSS,Angular,ServiceNow and deployed using IIS,TFS,RCS,Azure DevOps,GIT,Jenkin,Copado.
- Knowledgeable in all SDLC phases, including Requirement Analysis, Design, Analysis, Coding, Testing, Code Reviews, Implementation, and Production Support.
- Develop and maintain complex SQL queries, stored procedures, functions, and triggers to extract and manipulate data efficiently. Design and optimize database structures, tables, and indexes to ensure optimal performance and data integrity. Conduct data profiling and analysis to identify trends, patterns, and insights, providing actionable recommendations based on findings. Participate in code reviews and quality assurance processes to ensure adherence to coding standards and best practices. Conduct database performance tuning, including query optimization and index management, to enhance overall system performance.
- Identify and manage risks, dependencies, and resolve issues that affect release scope, schedule and quality. Work closely with project teams to ensure that each release is completed with quality and meets established development standards for code management.
- Worked with QA Team for Manual Testing. Conducted Functional,UAT,Integration,Regression Testing.Created Test Plans and Test cases
- Plan and communicate how a release will be managed, including risk/issue management, change control, and communication plan .
- Experience in a customer-facing technical support position.
- Experience in ServiceNow.
- Strong Understanding of ITIL and ITSM Policies.(Certification on learning curve)
Languages
English
Full Professional
Timeline
Technical Support Engineer(L2/L3)
ValGenesis
10.2023 - Current
Software Engineer
AmerisourceBergen
01.2023 - 05.2023
JUNIOR SOFTWARE DEVELOPER
U.ST
08.2020 - 08.2022
GRADUATE APPRENTICE TRAINEE
Wabco India Limited
11.2018 - 11.2020
BACHELOR OF ENGINEER - Electronics and communication engineering
Amal Jyothi College of Engineering, Kerala
- Oracle Database 12c and 19c
- Copado Certification
- Release Engineer Certification
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