Anika Malik
Scarborough,ON
Summary
Personable and positive individual with excellent communication and problem-solving skills. Possesses strong product knowledge and adept at using CRM software to manage customer relationships. Aims to drive customer satisfaction and sales growth through exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Baraka Motors Inc
07.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier Team Lead
Shoppers Drug Mart
10.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Cashier
Tim Hortons
11.2022 - 07.2023
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Line Cook
Subway
05.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
GED -
01-2021
Culinary Management
High School Diploma -
01-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
Patience and empathy
Customer engagement
Cash handling accuracy
Upselling strategies
Time management
Reliable and responsible
Languages
Punjabi
Full Professional
English
Full Professional
Hindi
Full Professional
Certification
- Licensed Smart Serve - 2025
Timeline
Administrative Assistant - Baraka Motors Inc
07.2024 - 02.2025
Cashier Team Lead - Shoppers Drug Mart
10.2023 - 04.2024
Sales Cashier - Tim Hortons
11.2022 - 07.2023
Line Cook - Subway
05.2022 - 09.2022
Durham College - GED,
Sinclair Secondary School - High School Diploma,
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