Sandra Valdivia
Salinas
Summary
Experienced with developing comprehensive training programs for restaurant staff. Utilizes advanced instructional techniques to ensure thorough knowledge transfer and skill development. Track record of enhancing team performance and maintaining high operational standards through effective training interventions. Especially when coming to communicating with customer and giving the best service.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
AngryChickz
Salinas, CA
12.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and high service standards.
- Led comprehensive training initiatives for new staff in California, ensuring effective preparation for new restaurant launches.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Facilitated onboarding sessions for new hires, ensuring consistent training delivery.
- Developed and implemented cost-control measures, improving profitability and reducing waste.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing excess.
- Implemented standardized operational procedures across multiple restaurant locations.
Shift Leader Manager in Charge
Blaze Pizza
Marina, CA
03.2020 - 03.2025
- Assisted in preparation and processing of documents
- Provided exceptional customer service by addressing inquiries and fulling customer needs promptly
- Executed strong organizational skills to oversee multiple tasks and ensure timely completion of deadlines.
- Provide quality customer service in a fast-paced during business hours
- Demonstrate strong leadership skills by leading a team and fostering a positive work environment
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Host
The Brass Taps Bar And Grille
Marina, CA
05.2025 - 08.2025
- Assisted in training new staff on customer service standards and procedures.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Collaborated with kitchen staff to communicate food orders accurately and timely.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
Education
High School Diploma -
North Monterey County High School
Castroville, CASkills
- Excellent communication skills
- Proficient typing skills
- Open-minded and patient
- Customer service management
- Strong organizational abilities
- Bilingual in both Spanish and English
- Problem-solving
- Training assistance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Host
The Brass Taps Bar And Grille
05.2025 - 08.2025
Restaurant Manager
AngryChickz
12.2024 - Current
Shift Leader Manager in Charge
Blaze Pizza
03.2020 - 03.2025
High School Diploma -
North Monterey County High School