Sourabh Mukati
Cambridge,Ontario
Summary
Knowledgeable Restaurant Manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Wendys Restaurant
02.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff of 45 people and 4 Supervisor.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Store Manager
Pizza Hut
11.2018 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Shift Manager
Hello Pizza
12.2016 - 10.2018
- Managing Shifts
- Lead team to deliver exceptional customer service
- Provided excellent customer service
- Processed phone, e-mail and online orders
Delivery Driver
Dominos
06.2015 - 12.2016
- Worked under excessive pressure
- Provided full customer satisfaction with high attention to detail
- Provide strong interpersonal and leadership skills
- Build strong relationship with customers
Education
Manufacturing Engineering And management
University of Technology
01.2017
Bachelor of Engineering - Mechanical Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
01.2014
Skills
- Excellent customer service skills
- Ability to work under pressure
- Positive attitude
- Advanced user of Word
- Advanced user of Excel
- Advanced user of PowerPoint
- Honest
- Reliable
- Punctual
- Excellent communication skills
- Critical problem solving skills
- Creative problem solving skills
- Thrive in a fast paced environment
- Thrive in a rapidly changing environment
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Availability
Available all days all time currently on work permit
Timeline
Restaurant Manager
Wendys Restaurant
02.2023 - Current
Store Manager
Pizza Hut
11.2018 - 03.2022
Shift Manager
Hello Pizza
12.2016 - 10.2018
Delivery Driver
Dominos
06.2015 - 12.2016
Bachelor of Engineering - Mechanical Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Manufacturing Engineering And management
University of Technology
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