Sandra Torres
YORBA LINDA
Summary
Customer Service Representative with extensive experience at KSS, adept at resolving complaints and boosting customer satisfaction. Expertise in active listening and critical thinking, managing high-pressure scenarios with professionalism. Commitment to product knowledge and teamwork resulted in faster response times and increased customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KSS
06.2018 - Current
- Provided accurate information and support to assist customers with inquiries.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Handled escalated calls, ensuring satisfactory resolutions for customers and the company.
- Maintained product knowledge to aid customers effectively during purchases.
- Adapted quickly to new systems, improving response times for customer requests.
- Collaborated with team members to enhance communication processes.
- Managed high-stress situations while maintaining professionalism during disputes.
- Responded promptly to customer requests for products and services.
Education
License - Phlebotomy
Phlebotomy Specialist Training
Mission Viejo, CA02.2025
Certificate - Medical Assistant
UEI College
Huntington Park, CA01.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Customer satisfaction assessment
Certification
Excel
Microsoft
Timeline
Customer Service Representative
KSS
06.2018 - Current
License - Phlebotomy
Phlebotomy Specialist Training
Certificate - Medical Assistant
UEI College