Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Torres

YORBA LINDA

Summary

Customer Service Representative with extensive experience at KSS, adept at resolving complaints and boosting customer satisfaction. Expertise in active listening and critical thinking, managing high-pressure scenarios with professionalism. Commitment to product knowledge and teamwork resulted in faster response times and increased customer loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

KSS
06.2018 - Current
  • Provided accurate information and support to assist customers with inquiries.
  • Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
  • Handled escalated calls, ensuring satisfactory resolutions for customers and the company.
  • Maintained product knowledge to aid customers effectively during purchases.
  • Adapted quickly to new systems, improving response times for customer requests.
  • Collaborated with team members to enhance communication processes.
  • Managed high-stress situations while maintaining professionalism during disputes.
  • Responded promptly to customer requests for products and services.

Education

License - Phlebotomy

Phlebotomy Specialist Training
Mission Viejo, CA
02.2025

Certificate - Medical Assistant

UEI College
Huntington Park, CA
01.1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center operations
  • Customer satisfaction assessment

Certification

Excel

Microsoft

Timeline

Customer Service Representative

KSS
06.2018 - Current

License - Phlebotomy

Phlebotomy Specialist Training

Certificate - Medical Assistant

UEI College

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Sandra Torres