Sandra Tapia Jimenez
Fresno
Summary
Bilingual Customer Service Representative with 7 years of experience providing exceptional customer service support and ensuring high levels of customer satisfaction. Highly adaptable to changing priorities, procedures, and challenging situations, while handling them with professionalism and understanding.
Overview
7
7
years of professional experience
Work History
Sales Representative
Verizon
Clovis
05.2025 - Current
- Providing excellent customer service while handling questions, concerns, and account-related requests
- Educate clients on plans, features, and promotions in a clear and simple way to help customers choose the best option
- Consistently reaching sales goals by following company sales methods and building customer trust
Agent
Global Financial Impact
Fresno
06.2022 - Current
- Organized and maintained client database to ensure accurate, up-to-date customer information for improved client management
- Calculated insurance quotes and provided clients with comprehensive coverage education to facilitate informed decision-making
- Delivered professional presentations that fostered trust and strengthened long-term relationships with clients
Customer Service Representative
Van Beurden Insurance
Kingsburg
01.2019 - 06.2022
- Managed a high volume of inbound calls and emails while assisting clients with insurance questions and policy related requests
- Assisted with new client enrollments and maintained accurate customer records
- Explained Insurance products in a clear and professional manner, helping customers better understand their coverage
- Prepared and organized renewal material with all necessary documents and applications
Education
Business Administration certified -
Clovis Adult Education
01-2019
High School -
Fowler High School
01-2016
Skills
- Customer Retention
- CRM proficiency
- Database management
- Microsoft Office
- Bilingual (English/Spanish)
- Time management
- Organization
- Attention to detail
- Adaptability
References
- Diana Alvarez, Vanbeurden Account Manager, 559-352-7889
- Mary Christiansen, Vanbeurden HR, 559-634-7105
- Catalina Plata, GFI Executive Marketing Director, 559-707-6030
Timeline
Sales Representative
Verizon
05.2025 - Current
Agent
Global Financial Impact
06.2022 - Current
Customer Service Representative
Van Beurden Insurance
01.2019 - 06.2022
Business Administration certified -
Clovis Adult Education
High School -
Fowler High School